Conditions of Carriage

1.1. Definitions

1.1.1.    Defined terms used in the Basra Airlines Website Terms of Use, the Basra Airlines Privacy Policy and the Basra Airlines General Rules will carry the meanings assigned to them in this section. 

a)Ticket or Electronic Ticket (E-Ticket): means the contract of carriage between Basra Airlines and the Passenger, concluded through the Basra Airlines Communication Channels or Travel Agents, subject to Iraqi law, the applicable international treaties to which Iraq is party and the Basra Airlines General Rules. The Ticket also constitutes an invoice. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to Basra Airlines prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

b)Baggage: Unless stated otherwise, refers to Check - in Baggage and Cabin Baggage.

c)Check-in: refers to the flight registration transactions the Passengers need to carry out after purchasing their Ticket and before boarding their flight. Passengers are required to complete their Check-in transactions to have a seat assigned to them, to have delivered Checked Baggage to Basra Airlines for transportation and to access and board the flight, in accordance with the applicable rules of the carrier.

d)Ancillary Products and Services: means all products and services offered by Basra Airlines other than the flight itself, in connection with or independent of a PNR.

e)Airport Ticket Sales Office: means the sales unit operated by Basra Airlines and/or third parties providing services inside the airport terminal for the sale and marketing of Basra Airlines products and services and for Passenger communication. Unless otherwise stated herein, the transactions carried-out by the Airport Ticket Sales Offices are subject to the rules applicable to Travel Agents.

f)IATA: means the International Air Transport Association.

g)Cabin Baggage: It refers to a maximum of one (1) bag with a maximum size and weight of 55x40x20 cm and 7 kilograms, which passengers can carry in the cabin during flight. For Domestic and International Scheduled Flights, one Cabin Baggage allowance is included in all Packages offered for sale.

h)Underseat Bag: It refers to a maximum of 1 bag, with a maximum size and weight of 40x30x15 cm and 3 kg which is included in all Packages offered for sale on International Scheduled Flights. On International Scheduled Flights, in addition to the Cabin Baggage allowance available in all packages
i)Check - in Baggage: It refers to the checked - in baggage received by Basra Airlines from the passenger during Check-in (Flight Registration) to be carried under the baggage compartments of the aircraft.

j) Codeshare Flight: means the Scheduled Flights operated by a carrier other than the carrier indicated as the carrier on the Ticket and for which a marketing carrier can sell tickets using its own flight designation code and number pursuant to the cooperation agreements between Basra Airlines and other carriers. Whenever the actual operating carrier is a carrier other than Basra Airlines in Codeshare Flights, such carrier’s transportation terms and conditions varying from the Basra Airlines General Rules may apply.

k) Passenger: means the individual for whom a Ticket is produced for transportation with a Basra Airlines flight.

l) Package: It refers to the Ticket group to which the Ticket issued by Basra Airlines belongs and which differs in terms of the rights provided to the passenger in connection with the additional products and services included. Economy (Light, Value, Flex ), Business (Premium, Elit) Packages are offered for Domestic and International Scheduled Flights.  

m) “BASRA”: means Basra Airlines Company, a Iraqi corporation established and operating under the laws of the Republic of Iraq, with business headquarters located at St. No. 14, Al Mansour 601, Bldg. No. 03, Baghdad | 10001, Iraq.

n) Basra Airlines Call Center: means the call center operated by Basra Airlines and/or third parties providing telephonic services through contact details published on the Basra Airlines Website for the sale and marketing of Basra Airlines products and services and for Passenger communication.

o) Basra Airlines General Rules: means the entire contractual terms applicable to all products and services provided by Basra Airlines, including the defined terms herein.

p) Basra Airlines Privacy Policy: means the entire set of rules covering Basra Airlines privacy and cookies policies and constituting a part of the Basra Airlines General Rules.

q) Basra Airlines Communication Channels: means the Basra Airlines Website, the Basra Airlines Mobile Applications and the Basra Airlines Call Center.

r) Basra Airlines Website or Website: means all websites, mobile websites, micro-websites owned by and/or operated by Basra Airlines, including, without limitation http://www.basraairlines.com and http://www.basraairline.com

airlines.com, and the content accessible through the Basra Airlines Mobile Applications.

s) Basra Airlines Website Terms of Use means the entirety of the rules and terms of use stated herein that applies to any use of the Website and all transactions carried-out on the Website, including the Basra Airlines Privacy Policy and the Basra Airlines General Rules.

t) Basra Airlines Mobile Applications: means Basra Airlines mobile applications running on iOS and Android platforms.

v) Basra Airlines Loyalty Program: means the loyalty program operated by Basra Airlines and providing various benefits and offers subject to membership rules and terms set out in the Basra Loyalty Program General Rules.

w) PNR (Passenger Name Record): means the private reservation record identifier linked to each Ticket sale or price freeze transaction made using the Basra Airlines reservation and sales infrastructure, that includes the relevant Passenger and flight information.

x) CAA: means the General Directorate of Civil Aviation, the Iraqi Civil Aviation Authority operating under the auspices of the Iraqi Ministry of Infrastructure and Transport.

y) Travel Agent: means the travel agent authorized to sell Basra Airlines products and services through its own sales points, websites, mobile applications or different sales channels such as global distribution platforms.

y) Scheduled Flight: means scheduled flights directly available for sale to the Passengers, operated by or on behalf of Basra Airlines and according to the flight schedules published by Basra Airlines or otherwise on a regular basis.

z) Transportation Fare or Fare: means the total price payable to Basra Airlines in compensation for the Scheduled Flight service and defined in more detail with its price components in 4.4. Transportation Fare and Fare Classes.

aa) Flight: means all flights carried out by Basra Airlines flight callsign for the commercial transportation of Passengers and/or cargo, including the Scheduled Flights.

bb) Fare Class: means the fare class based on which the Ticket is issued and that may be subject to different entitlements under the applicable ticket reissue and refund rules.

2.1. General

2.1.1.   Your privacy is very important for us. We are also aware of the importance of your privacy for you. With this aim, the Basra Airlines Privacy Policy aims to inform you of how and for which purposes your personal data may be processed and shared with third parties. This Policy covers information on our entire operations. You can submit specific inquiries through communication channels described in Paragraph 2.7.

2.1.2.  We will use the personal data you submit to Basra Airlines through the Basra Airlines Communication Channels or other communication and sales channels in accordance with the Basra Airlines Privacy Policy. We will make available to you the Basra Airlines Privacy Policy, or specific privacy notices where appropriate, before you use these channels.

2.1.3.   All changes to the Basra Airlines Privacy Policy are announced and updated on the Basra Airlines Website and the Basra Airlines Mobile Applications. You will be deemed to have read and accepted the latest version of the Basra Airlines Privacy Policy each time you use our Website or our Mobile Applications, including any amendments to date. Therefore, we recommend that you review the Basra Airlines Privacy Policy and update announcements each time you visit our Website or use our Mobile Applications.  

2.1.4.   You will also be deemed to have reviewed the content of the Basra Airlines Privacy Policy in effect as of the date of transaction, whenever you purchase or use any product or service offered by Basra Airlines through any sales channel.

2.2.Data Controller

2.2.1.  Basra Airlines (Basra Airlines), with headquarters located at “St. No. 14, Al Mansour 601, Bldg. No. 03, Baghdad /10001, Iraq”, acts as a data controller as per applicable national and international law on the protection of personal data, in relation to your personal data processed within the context of the Basra Privacy Policy and other Basra privacy notices.

2.2.2.  In this context, your personal data is recorded, updated and maintained to the extent permitted by the purpose of processing, shared with third parties in Iraq and abroad and otherwise processed as stipulated by the law, by Basra or on its behalf as the data controller, in each case subject to the applicable law and the rules stipulated in this Policy.

2.3. How We Collect Your Personal Data

2.3.1.  Basra Airlines may obtain your personal data through:

a.          The Basra Website, the Basra Mobile Applications, the Basra Call Center, Airport Ticket Sales Offices, airport check-in counters and aircraft boarding control points,

b.          Travel Agents authorized to sell Basra products and services, other airlines selling tickets for Basra scheduled flights based on airline cooperation agreements and tour operators contracted for charter flights,

c.          Enjoy & Watch, our in-flight entertainment system,

d.          Basra social media accounts and instant messaging applications used for guest services offered via virtual characters or real people,

e.          Notifications received from public authorities and bodies, real people or private law legal entities,

in each case in written, verbal, electronic form and using automatic or non-automatic processing methods.

2.3.2.  Whenever a transaction is made with Basra on behalf of another passenger or service recipient, Basra may process the personal data relating to both the person carrying out the transaction and the person on whose behalf the transaction is made. In this case, Basra may communicate with the passenger or service recipient directly about their flight or services.

2.4.Categories of Personal Data We Use

2.4.1.  Basra Airlines may process the following categories of personal data either based on your consent, or without your consent if any other legal purposes listed in Paragraph 2.5 below apply.

a.          Identification and Passport Information: Your name and surname, birth date, Iraqi ID number, whenever passport declaration is required your passport information including bearer identification, issuing country, passport number and passport expiry date, and identification information covered in other travel documentation requiring control as per applicable travel rules.

b.          Contact Information: Your e-mail address, telephone number, only if you have disclosed it to us for communication purposes your residence address, your social media contact information and all other contact information you disclose to Basra.

c.          Travel, Product & Service Information: Your passenger name record (“PNR”), your advanced passenger information (“API”) derived from PNR and travel documents information submitted to us prior to your entry to your destination. PNR and API content includes contractual transactions (such as reissue, ticket cancellation, refund), records regarding product or service purchase (such as excess baggage allowance, seat selection), travel information (such as delay/flight cancellation, check-in and boarding information), sales channel data (such as website, call center, travel agent), transaction date and times, special service requests (“SSR”) optionally sought from us regarding our services (such as wheelchair) and additional identification information required for check-in (such as Iraqi ID Number for domestic flights and passport and visa information for international flights), in each case from ticketing until the completion of the last flight included in the PNR.

d.          Loyalty Program Membership Information: If you are a member of our Basra loyalty membership program, your membership and Basra loyalty Program transaction data associated with your membership account.

e.          Customer Transaction Information: Information communicated in writing, verbally or electronically, within the context of your requests, feedback and complaints regarding our products and services.

f.            Marketing Information: Your choices and past experience regarding our products and services, survey results, cookies records, promotional campaign data and social media user information.

g.          Financial Information: All information regarding invoicing and payment methods (in accordance with PCI DSS rules, only the necessary fields are retained).

h.          Flight Security Information: Civil Aviation Laws stipulates that information regarding people traveling by air may be collected, recorded, processed, shared in accordance with the PDP Law for the purposes of facilitating travel or conducting security and risk assessment, and such information can be evaluated to introduce measures to ensure flight safety and security. In line with these provisions, and to ensure flight security and to protect the lives and the property of our employees, our service providers and their staff and our guests, we maintain records for unruly passenger events or other events constituting security risk or threat, from the moment our guests start interacting with Basra Airlines. Such records cover information on passengers concerned, the details and description of the event, security controls applied, witness information and unruly act classification information.

i.            Audiovisual Information: Call center records, and records obtained through voice recorders installed at check-in desks and video recorders installed at specific Basra service points with the aim of ensuring the security and wellbeing of those present. Basra does not obtain any audiovisual records inside the general areas of the passenger terminals located in airports or inside the aircraft cabin.

j.            Legal Transaction and Compliance Information: Documents and information requested by administrative and judicial bodies, judicial processes initiated by or against Basra (such as lawsuits and investigations) and records relating to administrative or judicial processes.

k.          Health Data: To carry out its operations, Basra does not use special categories of (sensitive) personal data in a regular and comprehensive manner. However; the use of special categories of personal data may be required within the context of health information you disclose to us regarding your use of our products and services, special service requests for passengers with reduced mobility, food allergy and special selection information and travel suitability and documentation rules.

l.     Location Data: Momentary location information of your device accessed from the Basra Airlines Mobile Application and/or browser/device settings, depending on your preference(can be disabled within your preference).

2.5. Lawfulness for Processing and Our Processing Purposes

2.5.1.  Basra may process your personal data for the following purposes and based on the legal grounds specified below. Addressing Travel Requirements and Managing Flight Account:

Based on the legal ground that the use of personal data belonging to the parties to the contract is necessary, provided that it is directly related to the establishment or performance of the contract; Starting from the ticketing process, your personal data described in Paragraph 2.4 Alinea (a), (b), (c), (f), (g), (h), (i) and (j) will be used for the purposes of executing the terms of the contract of carriage, carrying out ticket sales and all other ticket, product and service transactions, assessing suitability for travel, creating trave records, carrying out boarding, providing support services before, during and after the flight, carrying out communication and notifications regarding the flight, recording contractual transactions (such as reissue, ticket cancellation and refund), carrying out ancillary product/service and special service requests and for emergency response management purposes.

If you are a Basra Loyalty member, in addition to the above, your membership information and point transactions will be used for managing your membership account and to execute transactions with our loyalty program business partners, in conjunction with your flights associated with your membership account.

Your personal data specified in Articles 2.4. (a), (b), (c), (d), (e), (f), (g), (h), (i), (j), and (l) will be used to address your travel requirements and flight transactions, primarily based on the requirements of the Civil Aviation Laws the applicable civil aviation regulations, and international treaties on civil aviation, and also based on the necessity for Basra to comply with its legal obligations.

b.          Complaint and Request Management:

Based on the legal ground that data processing is necessary for the establishment, exercise, or protection of a right; Your personal data described in Paragraph 2.4 Alinea (a), (b) and (e) will be used for the purposes of increasing customer satisfaction and managing, resolving, analyzing and reporting all complaints and requests submitted to us through the Basra Website, the Basra Mobile Applications, the Basra Call Center, Basra social media accounts and instant messaging applications offered via virtual characters or real people, or through the General Directorate of Civil Aviation, Consumer Dispute Councils, competent courts in and outside of Iraq authorized to resolve disputes, alternative dispute resolution channels and official authorities.

c. Utilization of Artificial Intelligence-Supported Technologies for Improving and Developing Business Operations:

Based on the legal ground that data processing is necessary for the establishment, exercise, or protection of a right; your personal data specified in Articles 2.4 (a), (b), (d), and (e) will be used in our services, including bots responding to your questions and requests which can make suggestions, predictions, and decisions (e.g., Basra Visual Assistant),are provided to you through artificial intelligence-supported technologies (We would like to emphasize that especially in conversations conducted using bot technology, users should refrain from sharing any data other than what is necessary to perform the requested/intended transaction – this is also communicated to users during Basra Visual Assistant interactions).

Additionally, based on the legal ground of legitimate interest, your personal data specified in Articles 2.4 (a), (b), (c), (e), (g), (h), and (i) will be used in the context of utilizing artificial intelligence-supported technologies for improving and developing business processes  including but not limited to suspicious passenger checks, check-in, and boarding procedures.

d.          Responding to and Managing Passenger Information Requests by Official Authorities:

Based on the legal grounds of being explicitly stipulated by laws and being necessary for the data controller to fulfill its legal obligations; Your personal data described in Paragraph 2.4 all Alinea may have to be used by Basra, for the purposes of complying with legal obligations under national and international law and international treaties, to respond to lawful requests from the General Directorate of Civil Aviation, Iraq Ministry of Interior General Directorate of Migration Management, Iraq Ministry of Health, competent border authorities in travel destinations, courts, consumer dispute resolution bodies and other administrative and judicial bodies.

e.          Marketing Activities and Customer Satisfaction:

Based on your explicit consent; Your personal data described in Paragraph 2.4 (a), (b), (c), (d), (e), (f), (g), (h), (i), (j), and (l) will be used by Basra, for the purposes of defining our marketing strategy, creating databases, carrying-out listing, reporting, verification, analysis and evaluations, producing statistical data, undertaking segmentation, profiling, unification and data enrichment activities aimed at guest experience, conducting analysis on how you use the Basra Airlines Communication and Sales Channels and to personalize our communication channels for a better service, proposing personalized flight offers and services, conducting research and development on our products and services and your personal choice alternatives regarding these products and services, contacting you directly or through service providers for market research purposes, using the contact information provided to us and conducting commercial marketing communication for promoting our products and services, promoting new services, special flight offers and other information we consider that may be of interest to you.

Your personal data will be used to carry-out marketing activities and to increase guest satisfaction, primarily based on the necessary for the purposes of the legitimate interests pursued by Basra. In these cases, we are implementing controls to ensure that the interests and fundamental rights and freedoms of the data subjects are not prejudiced in violation of the applicable law.

We would like to underline that the commercial marketing communication by e-mail or SMS are sent to you only based on your consent and only through your selected communication media.

f.            Improving Search Results Based on Location and Advertising Based on Customer Location:

Your personal data specified under article 2.4.(l) will be used in case you give consent to share your location data with Basra via the device/browser/app used, to improve location-based search results and to advertise products and services based on your location (e.g. showing the closest location to you) in order to improve our Company's products and services.

We would like to underline that, where such advertisements will be made via electronic marketing communications, marketing communications will be sent to you by our Company only based on your consent and only through your selected communication media.

Basra does not have access to your location data without your consent. If you later want to withdraw your consent to sharing location data for these purposes, you can withdraw your consent from the Basra application and/or browser/device settings.

g.          Carrying-out Financial Operations:

Based on the legal ground that data processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject; Your personal data described in Paragraph 2.4 Alinea (a), (b), (c), (d) and (g) will be used for the purposes of financial reporting, control, verification, analysis and assessments, executing payments and/or refunds, meeting tax and similar payment and reporting obligations and implementing protective measures against financial fraud and violation cases.

h.          Legal Compliance Review:

Based on the legal ground that processing is necessary for the data controller to fulfill its legal obligations; Your personal data described in Paragraph 2.4 all Alinea may have to be used by Basra Airlines, for the purposes of complying with legal obligations regarding travel documentation and controls, illegal immigration, anti- money laundering, fraud and other crime prevention and financial sanctions, ensuring flight safety and security and to protect the lives and the property of our employees, our service providers and their employees and our passengers, preventing financial fraud and violation and ensuring overall legal compliance.

2.6. Third Party Recipients of Personal Data

2.6.1.  Basra may share your personal data within Iraq and abroad for the purposes and legal grounds specified in this section:

(i)           Within the scope of our legitimate interests; business partners with whom we offer products and services or with whom we cooperate under the Basra Loyalty Program,

(ii)         Within the scope of our legitimate interests; Group companies, service providers, authorized travel agents, other airlines we collaborate with as part of flight networks and partnerships, in each case participating in the delivery and performance of our products and services,

(iii)        Based on the legal grounds of being explicitly stipulated by laws and being necessary for the data controller to fulfill its legal obligations; competent official authorities in Iraq and abroad, authorized to seek out information from Basra Airlines and other people and entities to the extent imposed on Basra Airlines by legal obligations,

(iv)        Based on the legal grounds of being explicitly stipulated by laws and being necessary for the data controller to fulfill its legal obligations; competent official authorities acting on the grounds of public order, flight security and fulfillment of legal obligations arising from the applicable law where Basra Airlines operates flights.

(v)         Based on the standard contractual clauses issued by the Personal Data Protection Board;  your personal data may be shared with our business partners and suppliers located abroad.

2.6.2.  For example, such information may be provided to a competent official authority as per Civil Aviation Laws and the applicable law or may be shared with competent official authorities outside of Iraq in accordance with the international treaties and Iraqi national law applicable to our international flights. On the other hand, handling service providers and travel agents are provided access to the Basra Airlines Reservation and Sales System in accordance with business requirements, to perform our flight operations and related services. These service providers are instructed as data processors to act as per our guidance and privacy protocols. Basra Loyalty Program membership information is not transferred to third parties. In addition to the foregoing, authorized personnel of our technical infrastructure and call center service providers have access to our IT systems, subject to our information security access protocols, regarding complaint and request management for all our products and services.

2.6.3.  Basra Airlines publishes the categories of personal data it uses for its operations, the purpose of use for each category, the relevant data subjects, data retention periods, third-party recipients and information security measures implemented across the organization on the Public Data Controllers.

2.7.Data Subject Rights and Application Channels:

2.7.1.  You can always apply to Basra Airlines to: (a) understand if your personal data is processed; (b) request information on the processing of your personal data, (c) understand the purpose of processing for your personal data and whether these are used in line with this purpose; (d) know third parties to whom your personal data is transferred in Iraq and abroad and to inquire about the appropriate safeguards implemented for cross-border personal data transfers; (e) correct your incomplete or incorrect personal data processed and maintained; (f) request the destruction or anonymization of your personal data subject to the purposes for the processing of your personal data being fully exhausted; (g) have third parties notified of the transactions covered in items (e) and (f), (h) object to the results of any analysis of your personal data exclusively through automatic systems.

2.7.2.  You can submit your requests in writing and signed, addressed to the Data Protection Officer, at our Company headquarters located at “St. No. 14, Al Mansour 601, Bldg. No. 03, Baghdad  10001, Iraq,” or send them to us using the Application Form available in the "Contact Us" section of the Basra Airlines Website.

2.8.Electronic Marketing Communication

2.8.1.      Electronic marketing communication and consents required for such communication is regulated by the “Regulation on Commercial Communication and Electronic Marketing Communication”. Commercial electronic marketing communication will be performed based on your contact permissions provided during ticketing, Basra Loyalty Program membership registration or any other applicable medium. In this respect, and subject to your consent, you accept to receive commercial electronic marketing communication regarding the promotion of products and services offered by Basra Airlines and Basra Airlines’ business partners, new products and services, special flight offers, other information regarding your trip or information Basra Airlines may consider to be in your interest. You can always choose not to receive such communication for the future on all or part of your contact details through following the options provided in the relevant marketing communication. 

2.9. Corrections

2.9.1.      If you believe that Basra Airlines has incorrect or incomplete information on your personal data, please Contact Us as soon as possible. Basra Airlines will correct the information that is incorrect or incomplete.

2.9.2.      You can access or modify your personal information regarding your Basra Loyalty Program membership though the “Edit Profile” tab under the Basra Loyalty Program page through the Basra Airlines Website or the Basra Airlines Mobile Applications.

2.10. Security

2.10.1.     The protection of your privacy is important for us. All information you submit to us through the Basra Airlines Website and the Basra Airlines Mobile Applications are protected by 128 Bit SSL (Secure Sockets Layer), an encrypted communication tool. Once the relevant information reached us, it is protected according to our security and privacy standards. To benefit from SSL, your web browser must support SSL and your browser options should enable the use of SSL.

2.10.2.    Basra Airlines security and privacy standards are in line with the Information Security Management System. The Basra Airlines Website is certified with the Security Seal

2.10.3.    Each Basra Loyalty Program member will have a username and a password. “Username” is unique for each member and cannot be assigned to another user. The “password” is created by and is known only to the member. Members can change their passwords as permitted by membership program rules. Creating and maintaining password security is the obligation of the user. Basra Airlines does not assume any responsibility in respect of the misuse of passwords. Likewise, it is the passenger’s or his/her agent’s responsibility to maintain the privacy of the PNR produced uniquely for your transactions through different communication and sales channels. Others may access your reservation details if your PNR information is disclosed to third parties.

2.10.4.    Your data is maintained only to the extent necessitated by our business processes or legal obligations. In line with PCI DSS, details of your credit cards are not maintained on our servers.

2.11. Links

2.11.1.   The Basra Airlines Website contains links to third-party websites, allowing you to access content prepared by third parties by hyperlinks. Basra Airlines has no authority on the linked third-party websites and does not assume any responsibility for third-party content. The terms and conditions applicable to the Basra Airlines Website will not apply to your access and use of third-party websites.

2.11.2.     You are fully responsible for your access, content, use and communication to or through the linked third-party websites. All personal data transfer to be carried out through the linked third-party websites will be subject to the information, other notifications and rules determined and published by the third-party operating the website and acting as the data controller under applicable law.

2.12.   Cookies and Digital Marketing Applications

2.12     
2.12.1.     Tracking technologies such as cookies, pixels, gifs are small text files which are installed on your devices such as tablets, phones or computers when you use online applications such as websites or mobile applications. Through cookies, the servers of our websites and applications recognize your devices and, for instance, manage the traffic on the website. Cookies also help us to analyze the number of visitors and the audience of our website so that we can improve our software to offer you a better experience and, in case you prefer, to personalize the advertisements you view during your use of the internet.

2.12.2.     There are four different categories of cookies based on their purpose: Essential Cookies, Performance and Analytics Cookies, Functionality Cookies, and Personalized Advertising and Marketing Cookies.

2.12.3.     Besides cookies, pixel and similar file applications and internet-based advertisement, promotion and marketing functions may be used in websites for similar purposes.

2.12.4.     Basra Airlines uses Essential Cookies, Performance and Analytics Cookies, Functionality Cookies and Personalized Advertising and Marketing Cookies on the Basra Airlines Website.

a)             Essential Cookies: Essential cookies are the cookies that are installed on your device while you are browsing the Website and are required for the smooth functioning of the online services offered.  These cookies make it possible to visit the Basra Airlines Website and to benefit from its features.

b)             Performance and Analytics Cookies: These cookies store information about how often the website is visited, any relevant error messages received, the duration of the visit and the user’s use of the website. This information is used to improve the website performance. Performance cookies enable us to track and analyze the number of people viewing the Website and the traffic received by the Website. Thanks to these cookies, information about which areas on the Website are visited most frequently or less frequently can be obtained and the traffic of the Website can be optimized.

c)             Functionality Cookies: Functionality cookies are used for the purposes of personalization and remembering preferences/choices on the Website. These cookies are used to provide functionality other than Essential Cookies.

d)             Personalized Advertising and Marketing Cookies: Personalized advertising cookies are used to promote personalized products and services to you on the Basra Airlines Website or in other platforms apart from the Basra Airlines Website in accordance with your viewing history and visitor profile.

2.12.5.     Basra Airlines Internet Site uses both first-party cookies (installed by the website you are visiting) and third- party cookies (installed by providers other than the website you are visiting).

2.12.6.     In general, internet browsers are pre-defined to automatically accept cookies. Browsers can be adjusted to disable cookies or to alert users when a cookie has been sent to their device. Because cookie management varies from browser to browser, further information can be obtained from the relevant browser’s information website. For details on how to delete or disable cookies or for general information on cookies, please see www.allaboutcookies.org.

2.12.7.     You can accept or reject cookies. You can enable or disable cookies by changing the settings of your internet browser. For information on how to change your browser settings and how to delete cookies please see your browser’s instructions. Please bear in mind that when cookies are disables, some of the website’s features will change. Please refer to the websites below for information about disabling third-party cookies:

a.          Mozilla Firefox

b.          Internet Explorer

c.          Google Chrome

d.          Opera

e.          Safari

f.           iOS

2.12.8.     When you visit the Basra Airlines Website, you can make your choices on cookies upon being prompted by our cookie’s privacy notification. You can also adjust privacy settings for your Basra Airlines Mobile Application through your mobile device’s security settings.

3.1. Scheduled Flight Services and Other Services

3.1.1.  Basra Airlines offers Scheduled Flight services on domestic routes within Iraq and on international routes from/to or transiting through Iraq. Scheduled Flight services are offered subject to the terms and conditions set out in the Basra General Rules. All references to domestic Scheduled Flights in the Basra General Rules refer to Scheduled Flights operated within Iraq.  

3.1.2.    Basra Airlines also offers Ancillary Products and Services defined in Section 3.2. Some of these Ancillary Products and Services are offered only as part of a Scheduled Flight while several others may be offered independent of a Scheduled Flight or a specific PNR. Ancillary Products and Services are offered subject to the terms and conditions set out in the BASRA General Rules.

3.1.3.    Non-scheduled (charter) flight services carried out by BASRA based on an agreement with a tour operator or another organizer. For these services the service agreement is concluded between the passenger and the relevant tour operator or another organizer and BASRA is not a party to this service undertaking. Transportation of cargo by BASRA aircraft is also carried out based on a separate agreement between BASRA and the consignor. The terms and conditions set out in the BASRA General Rules will only be deemed valid for the types of services covered in this paragraph to the extent they are applicable to such services. 

3.2. Ancillary Products and Services

3.2.1.    The Ancillary Products and Services offered by BASRA are indicated in the paragraphs below. 

a)      Extra Baggage Allowance: On all our Domestic Flights, our Passengers are entitled to Check - in Baggage limited to the number, size and weight specified within the scope of the Package to which their Ticket pertains and one Cabin Baggage in accordance with the criteria specified in section 9.2 of the General Rules. Detailed explanations and tables regarding the Baggage allowances included in packages on our scheduled Domestic and scheduled International Flights can be reached under section 9. Baggage Rules, Carry-on Items and Special Services. 

Check - in Baggage and Cabin Baggage purchased within the scope of our Flight Packages on our flights can not be refunded. However, our passengers can purchase Check - in Baggage and Cabin Baggage products (in the size and weight defined per passenger) for an additional fee in addition to the contents of the Package they have purchased. On our International flights, additional Check - in Baggage Allowance and Cabin Baggage Allowance, which can be purchased apart from the package, can be refunded up to 4 hours before the time of flight.

b)       Extra Seat: Extra Seat is a product separately available for sale to our Passengers who would like to book an adjacent seat in the aircraft for their comfort or for carrying valuable or fragile belongings, music instruments or similar goods with them. The Extra Seat Product can only be purchased through the BASRA Call Center. The Extra Seat request and payment must be made during the booking of the Ticket. The Extra Seat product cannot be used for carrying clothing, food and similar items. The Extra Seat can be purchased for a specific item that must be carried with the Passenger. The weight of the item to be carried on the Extra Seat cannot exceed 75 kilograms and should not prevent other Passengers from easily viewing cabin warning lights in front of them. Items such as musical instruments with dimensions not exceeding 120x40x20cm can be carried between two seats and items with dimensions up to 75x50x45cm can be placed on the seat. Extra Seat fee is calculated as the sum of the Ticket base fare and the service fee. Changes to and cancellation of Extra Seat are subject to the Cancellation and Change rules for the corresponding passenger Ticket. 

c)      Price Freezing (Lock My Fare): Price Freezing is sold as a separate product during the booking of the Ticket and allows a user to purchase a Ticket for a fee indicated on the booking screen within a specific timeframe. The time to exercise this option and the option price is automatically determined by the system depending on whether the relevant Scheduled Flight is a domestic or an international flight, the time left for the Scheduled Flight in number of days and the number of Passengers registered in the PNR. The option period purchased can be extended only once within the option period. Independent from the time left until the Scheduled Flight, the system will not allow for Price Freezing if there are eight or less seats available in any flight subject to the PNR. The Price Freezing product cannot be cancelled and is non-refundable. Price Freezing will only apply for the Scheduled Flights for which it is purchased and will not be valid for any other Scheduled Flights in case of any change in the booking. Ticket pricing for international routes is based on USD and EUR currencies and any changes in the currency rates between the date of Price Freezing and the actual purchase of the Ticket will be reflected on the Ticket price.

d)      Special Services: Special Services cover special carriable items that are not included in Check - in Baggage, Cabin Baggage, Under-seat Bag or Extra Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge. Purchased special services can be refunded up to 6 hours before departure time. Detailed information on Special Items and Special Services can be found in section 9.5. Special Services.

e)      Special Meal: In all BASRA Scheduled Flights in-flight catering is subject to extra charge. The pricing of Special Meal  products depends on whether the Scheduled Flight is on a domestic or an international route. Special Meal sales inside the aircraft may be limited or may not be provided for reasons of flight safety, flight security and product availability. Special Meal products can be pre-ordered until 48 hours before departure time. Pre-order special meal orders may be canceled via Call Center until 48 hours before departure time and in this case its amount may be refunded. There is no right of return for orders placed 0-48 hours before the flight.

f)      Flextra (Flexible Ticket Change and Cancellation Option): Flextra is sold until 24 hours to the flight as a separate product during the booking of the Ticket and provides flexibility to the Passengers, allowing them flexibility to carry out changes and cancellation to their Ticket for Scheduled Flights.

FLEXTRA grants the right to carry out changes in the Ticket and cancel the Ticket within twelve hours before departure time, without paying the transaction charge determined in accordance with the Ticket Change and Cancellation Rules (See 5.6.Domestic Flights Reissue and Refund Rules and 5.7. International Flights Reissue and Refund Rules for detailed information). When FLEXTRA is purchased, the Ticket can be changed to any date or to any route and can be cancelled, subject to the terms and conditions set out in herein. The said right does not cover change in Passenger name. FLEXTRA product cannot be purchased as a standalone product after the Ticket is issued. Changes and cancellations can still be made in case of check-in. There is no right of refund in FLEXTRA. FLEXTRA will no longer apply once the Ticket is changed to an Open-Ended Ticket. FLEXTRA cannot be used when the product Price Freezing (Option Purchase) is purchased. FLEXTRA products cannot be purchased within the scope of Group Reservation Bookings.

The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. In case of cancellation of Ticket until twelve hours before departure time, the Transportation Fare will be fully refunded, except for the FLEXTRA fee. In case of Ticket change until twelve hours before departure time, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged. That being said, in case of Ticket change with FLEXTRA, if total Transportation Fare for the new Scheduled Flight is lower than the total Transportation Fare for the initial Scheduled Flight, the price difference will not be refunded. In case of any change in the price for the FLEXTRA product for the former and the new flight, the difference is either charged or refunded to the Passenger. Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket in any event.

In case of cancellation of Ticket when there is less than twelve hours before departure time, only the Airport Taxes and the Check-in Fee components of the Transportation Fare will be refunded. In case of change of Ticket when there is less than twelve hours before departure time, the Ticket Change and Cancellation Rules (See 5.6.Domestic Flights Reissue and Refund Rules and 5.7.       International Flights Reissue and Refund Rules for detailed information) valid for the Ticket fare class will apply and the FLEXTRA product will be transferred to the new Ticket and can be used subject to the terms and conditions set out above.

g)      Seat Selection: In all BASRA Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose. Purchase of the Seat Selection product is not equivalent to Check-in and these Passengers will still be required to complete their Check-in before their flight. Seat Selection price is determined based on whether the relevant Scheduled Flight is a domestic or an international flight and the time left for the Scheduled Flight in number of days. Seat Selection product can be purchased during the booking of the Ticket or afterwards. Once Seat Selection is purchased, seat change will only be allowed in the event of a Ticket change. If a Ticket change is made by the Passenger, the seat selected for the former flight will automatically transferred to the new flight. However; seat transfer will not be carried out if the same seat on the new flight is previously selected or has been subject to Check-in and the Seat Selection fare is refunded to the Passenger. Passengers with Tickets issued under the Flex, Premium Package or Elite Package may choose between the available seat offers covered by their Package without extra charge. Seat selection amount may be refunded in cancellations made until 6 hours before departure time. Even if you may have purchased Seat Selection, BASRA may require you to travel in another seat for reasons of flight safety, flight security and other necessitating circumstances. In such circumstances, you will be entitled to a refund of your Seat Selection fee. Detailed information on aircraft seating and seating restrictions for exit-row seats is provided in 6. Check-in and 7. Boarding.

h)      Gift Card: Gift Card is an ancillary product that can be purchased by users in currencies and amounts denominated by BASRA and that allows the beneficiary to use it as payment balance for Tickets for Scheduled Flights or Ancillary Products or Services that are offered for sale by BASRA. Each Gift Card sold has a single beneficiary. Neither the Gift Card nor its balance is transferable. Gift Card cannot be used for Codeshare Flights where the actual operating carrier is a carrier other than BASRA or for products and services offered by or through third parties such as hotel accommodation and car hire. Gift Card cannot be used for the payment of any fees payable as a result of Ticket change transactions. Gift Cards can only be purchased on the BASRA Website or through the BASRA Mobile Applications and the Gift Card balance can only be used for purchases made on these channels. Gift Card balance can only be used in the original currency denomination of the Gift Card. Gift Card and the card balance are non-refundable. Gift Card can be used until the end of its term of validity or, if earlier, until the use of the entire balance in it. In each transaction where there is payment by Gift Card, the beneficiary will only be allowed to present a single Gift Card. Gift Card balance cannot be partially used. Gift Card will be valid for use at any time within 12 months of its purchase. The remaining balance on the Gift Card that is expired will be deleted. The term of validity of the Gift Card cannot be extended. The user or the beneficiary is not entitled to any refund with respect to the card balance not utilized before the expiry of the card’s term of validity.   

i)  In-Flight Entertainment (ENJOY & Watch): In-Flight Entertainment (ENJOY & Watch): Enjoy & Watch is a closed-circuit entertainment platform available on BASRA Scheduled Flights where travelling Passengers may access film, TV series, travel guide, magazine, programs for children, games and similar content through their own mobile devices and laptop computers using wi-fi. The access code is provided for the exclusive use of the purchasing Passenger and cannot be transferred. The access code is only valid for the Scheduled Flight for which it is purchased. If access to the ENJOY & Watch platform is unavailable on a BASRA Scheduled Flight for technical reasons, the Passengers will be entitled to a full refund of their access fee payment. ENJOY & Watch access purchased prior to the flight can be cancelled for a full refund until  6 hours before the flight.

3.3. Sales and Distribution Channels

3.3.1.    Scheduled Flight services and Ancillary Products and Services offered by BASRA are offered through the BASRA Communication Channels and Travel Agents, subject to the terms and conditions set out in the BASRA General Rules.

3.3.2.    BASRA does not offer its products or services on any channel other than those explicitly mentioned here and does not assume any responsibility for any transaction carried out by unauthorized people.

3.3.3.    Certain requests for Special Services such as unaccompanied minors and transportation of pets may only be processed through a specific BASRA Communication Channel. Please carefully review the instructions in the relevant section of the BASRA General Rules for special circumstances.

3.4. Codeshare Flights

3.4.1.    BASRA may operate Codeshare Flights or sell Tickets for Codeshare Flights in accordance with the airline cooperations in which it participates.

3.4.2.    Whenever BASRA issues Tickets for Codeshare Flights operated by another carrier, the relevant Flight may be carried out by another carrier. In these circumstances the terms and conditions of the operating carrier regarding the operation of the flight will apply and the terms and conditions of the operating carrier vary from the BASRA General Rules in this respect will constitute contractual terms between the operating carrier and the Passenger. The operating carrier’s terms and conditions may provide for different terms than the BASRA General Rules especially regarding check-in and boarding rules and deadlines, rules applicable inside the aircraft, baggage rules, carriable items and special services, infants, children and passengers with reduced mobility and special health condition, suitability for traveling and traveling with pets. You can find detailed information regarding these items on the operating carrier’s communication channels.

3.4.3.    The operating carrier conducting the Codeshare Flights is communicated during the issuing of the Ticket, and if the operating carrier is not certain at that time whenever the operating carrier is definitively determined. If the Ticket is issued through a communication and sales channel other than the BASRA Communication Channels, the issuing Travel Agent is also responsible for the delivery of information on the identity of the operating carrier and any changes.

4.1. General Sales Rules and Limitations

4.1.1.    Each PNR and Tickets covered by a PNR is produced for a specific Passenger and cannot be assigned to another person or the identity of the Passenger cannot be modified.

4.1.2.    Passengers who wish to indicate invoice details on their Ticket must deliver the requisite information to BASRA before concluding the booking of their Ticket. Passengers who wish to include their invoice details on the Ticket must provide the necessary information to BASRA prior to the conclusion of the Ticketing process. Invoice details cannot be amended once the E-Ticket is produced with an electronic stamp of approval.

4.1.3.    All transactions to be carried out on the BASRA Website must be carried out correctly and according to the instructions shown. BASRA does not assume any responsibility for any user-related errors or mistakes, including during the booking of the Ticket and during Ticket change, cancellation and refund transactions.

4.1.4.     When you are booking Tickets on the BASRA Website you can carry out one transaction for a maximum of nine passengers and eight different Scheduled flights. Group reservations can be booked from Travel Agents. Please review the special rules applicable for group reservation bookings. You will not be allowed to purchase separate Tickets with the same credit card in one day. Group sales transactions other than those described can be transacted through Travel Agents for groups of 10 passengers or more. (up to 100 passengers).

4.1.5.    BASRA does not assume any responsibility for transactional errors, connection errors, data mismatch or loss, delay in communication or transaction or cyber-attacks generally disrupting Ticketing or the sale of Ancillary Products and Services or disrupting individual transactions, for reasons that do not originate from itself.

4.1.6.    BASRA reserves its right to deny carriage of people whom are issued Tickets through any violation of the law or the BASRA General Rules.

4.2. Validity of Tickets

4.2.1.    Tickets are valid for a period of one year from the date of the first Flight covered in the Ticket. The same rule applies to Tickets subject to changes. Please refer to 4.3. Open-Ended Ticket for information on the validity of Tickets reissued as open-ended tickets. 

4.2.2.   No transactions will be allowed on an expired Ticket and these Tickets cannot be further changed or cancelled or refunded except as provided in this Paragraph. Passengers will lose all their rights and claims for expired Tickets except for their right to claim the refund of Airport Taxes for unflown Flights.

4.2.3.    Whenever the Ticket is purchased in a single transaction as part of codeshare or interline flights where BASRA participates, all flights covered in the Ticket must be flown in the order shown in the Ticket. If the Passengers fail to take a flight indicated on their Ticket, they will lose all their rights and claims for the remaining flights shown on the Ticket.

4.2.4.    For Scheduled Flights subject to a Ticket, no changes or cancellations can be made after the departure of the flight. See 5. Ticket Change and Cancellation Rules for details.

4.3. Open-Ended Ticket

4.4.1.    The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. Each of the said price components constitute an inseparable part of the all-inclusive price paid for the Passenger for transportation services. The different price components are provided for the information of the Passengers through different sales channels in accordance with the regulations of the CAA and the standards defined by IATA. In this respect:

a)  Base Fare, represents the Fare component determined by BASRA applicable for the fare class to which the Scheduled Flight covered in a Ticket is subject to. In line with its price management policies, BASRA implements dynamic pricing for the different fare classes determined for all its flights. 

b) Fuel Surcharge, represents a special cost component of the Fare, indicated separately from the Base Fare as fuel is the most significant cost item for airlines. Fuel surcharge is also affected by the fuel agreements and fuel hedging undertaken by each airline. BASRA implements a one-way fixed fuel surcharge for domestic, international flights (or its equivalent in another foreign currency). Please click here to review fuel surcharges applied by BASRA.

c)      Airport Taxes or Tax(es), represents, as a special cost component of the Fare, the per passenger service fee amount and other tax charges that are paid by BASRA to the airport/terminal operator of the airports where the Scheduled Services covered by the Ticket are performed or other tax authorities. Taxes are determined according to the applicable tariffs and fares valid as of the ticketing date.

d)  Service Fee, is the component of the Fare collected as part of the Flight services provided and that allows for the charge of the costs of the individual sales channel in respect of the booking of the Ticket through the BASRA Website, BASRA Mobile Applications, BASRA Call Center or Travel Agents. Service Fee can be determined differently for each sales channel and may be determined separately for each route and for the fare class of the relevant Ticket. The necessary costs for the regular and uninterrupted operation of the BASRA Website, BASRA Mobile Applications and the BASRA Call Center are taken into consideration in the determination of the Service Fee for these channels. For Tickets issued through Travel Agents, the Service Fee collected as part of the Flight services provided is directly charged by the Travel Agent and represents the Agent’s revenue from the transaction.

4.4.2.    The Service Fee charged during the booking of the Ticket is non-refundable. Detailed information on refundability of the other Fare Components is provided in 5. Ticket Change and Cancellation Rules. An additional Service Fee will be charged for Ticket change transactions carried out through the BASRA Call Center or Travel Agents.

4.4.3.    Cost increases occurring after the purchase of the Ticket and until the flight will not be reflected on the price paid for the Ticket. However, increases in the Airport Taxes or other taxes imposed on the Ticket price may need to be separately collected from or refunded to the Passengers. You may therefore be asked to pay unpaid Airport Taxes and charges.

4.4.4.    BASRA may, at its sole discretion, implement discounts on the Fuel Surcharge or the Service Fee or may waive some or all of these components for specific Scheduled Flights to be able to offer low promotional fares.

4.5. Information on Flight Packages

4.5.1.    All Tickets issued by BASRA will be covered by a Flight Package chosen by the Passenger during the booking process.

4.5.2.    Basic Package is only available for international flights and does not grant the Passenger any Checked Baggage allowance. Tickets subject to Basic Package can only be purchased through the BASRA Website and BASRA Mobile Applications.

4.5.3.    Detailed information on the content of each Flight Package is provided on the BASRA Website.

4.6. Information on Payment Transactions

4.6.1.     Tickets can be purchased through the BASRA Communication Channels using Visa, Master Card and bank/ATM cards that allow for 3D transactions.

4.6.2.    The following payment methods are the only exceptions to the foregoing rule:  Asia Hawala, ZainCash, Qi Card

4.6.3.    BASRA does not assume any responsibility for any delay or failure in the delivery of confirmation messages for reasons originating from the user or third parties that do not provide services on behalf of BASRA.

4.6.4.    The following rules apply for unauthorized or fraudulent credit card transactions:

a)      Credit card payment must be approved by the person who named as the titular of the credit card. BASRA implements various measures to verify this and to prevent unauthorized credit card use. These measures do not constitute a warranty by BASRA that unauthorized credit card use will always be prevented but aim to identify unauthorized or fraudulent credit card transactions through detailed analysis.

b)      BASRA may always request that the credit card used for the Ticket purchase is displayed by the cardholder together with valid identification (passport, national identification, driver’s license or family record book – livret de famille) prior to the flight at the Airport Ticket Sales Office of the Check-in counters.

c)      BASRA reserves its right to cancel and terminate all transactions involving suspected unauthorized or fraudulent credit card payment and the relevant Contract of Carriage or other contract for the provision of products and services without prior notice. Without any limitation, the following circumstances will be deemed to constitute valid reasons for cancellation of transactions based on unauthorized or fraudulent credit card use:

• Failure to communicate with the counterpart for whom contact details are given as part of the potentially unauthorized or fraudulent transaction;
• Failure to present the contact information of the credit card holder to BASRA despite a request in this respect for control purposes;
• A complaint filed by the credit card holder with BASRA or the bank issuing the card, arguing that the transaction has been carried out against her/his will;
• A transaction being carried out using a credit card previously used for an unauthorized or fraudulent credit card transaction or by a person or in the name of a person who has been involved in unauthorized or fraudulent credit card use;
• Multiple credit card authorization attempts or the entry of different authorization information for the same card more than once in respect of a purchase;
• here may be other circumstances that justify a conclusion that a transaction involves unauthorized of fraudulent credit card use.

5.1. General Information on Ticket Changes and Cancellations

5.1.1.     Please review the charts on Ticket Change and Cancellation Rules in Sections 5.6 and 5.7. Besides the transaction charges, deductions and refund conditions stated in this Section for all Ticket change (reissue) and Ticket cancellation (refund) transactions, any difference between the applicable fare classes of the Ticket price arising from reissue transactions will be separately collected. Special reissue and refund rules will apply for Tickets issued under the Business Package. Special rules applicable to Free Cancellation specified in 3.2. Ancillary Products and Services are valid whenever this product is separately purchased.

5.1.2.    Refunds will only be made to the credit card and the holder of the credit card used for payment, by the issuing channel for the Ticket.

5.1.3.    If you purchased your Ticket from the Basra Airlines Website, Basra Airlines Mobile Applications, Basra Airlines Call Center or Airport Ticket Sales Offices, you can carry out your reissue and refund transactions online under the “Manage Flight” tab on the home page screen by entering your PNR number and last name information through any of the on-line sales channels indicated above. If you purchase your Ticket from a Travel Agent, you can carry out your reissue and refund transactions through the sales channel of your original booking. Reissue and refund rules indicated here are also valid for Tickets purchased from a Travel Agent. However, service fees may separately be applied by the Basra Airlines Call Center and Travel Agents for reissue and refund transactions.

5.1.4.    When you apply to Airport Ticket Sales Offices to carry out your reissue and refund transactions, you will be asked to present the credit card used for payment and a photo identification (passport, national identification, driver’s license or family record book – Marriage/Family) together with your E-Ticket.

5.1.5.    The rules indicated in specific cancellation, refund and termination of carriage provisions in this Section will prevail over general refund rules. Special reissue and refund rules will apply for Tickets issued under the Business Package.

5.1.6.    Rules regarding the transfer or refund of the Special Services booked for your original flight in case of any reissue or refund will apply as set out in the relevant provisions in this Section.

5.1.7.  The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. Any difference between the Transportation Fare of the new ticket and the amount remaining after the deduction made from the Transportation Fare of the old ticket will be separately collected in reissue transactions. In case a reissue is made to a Ticket class with a lower fare, you will not be entitled to any reimbursement. When a reissue is made, Tickets purchased in the form of Advantage or Business Packages, the Package content will be cancelled, and any Package price difference will be refunded to you. Installment Fee charged in Ticket purchased with installments is reflected in Cancellation and Change of the Ticket.

5.1.8.      Passengers who claim refund within the two hours prior to or after the Scheduled Flight departure time are no-show passengers. No-show Passengers may not change their Ticket. In cancellation of Ticket, no-show passengers are not entitled to any refund in terms of Base Fare, Fuel Surcharge, Check-in Fee or Service Fee. Only Airport Taxes will be refunded to no-show passengers. If you purchased your Ticket from the Basra Airlines Website, Basra Airlines Mobile Applications, Basra Airlines Call Center or Airport Ticket Sales Offices, you can submit your refund request online under the “Manage Booking” tab on the home page screen by entering your PNR number and last name information or through the “Contact Us” tab on the home screen, on a no-charge basis. If you purchased your Ticket from a Travel Agent, you can submit your refund claims to the Travel Agent booking your Flight, or you can contact us through the “Contact Us” tab on the home screen on a no-charge basis. Upon receipt of your request, the refund amount you are entitled to will be calculated and your claim will be answered within a maximum time of 30 days.

5.1.9.    Conversion of Tickets to open-ended Tickets will be treated as a reissue transaction.
In the event of cancellations for Tickets purchased through payments in installment, the refund will be paid back to the credit card used for the original transaction, again, in installments. Installement Fee or Bank/Credit Comission Fee charged  in Ticket purchased with installment is reflected as penalty amount in Cancellation and Change of the Ticket.

5.2.1.    Whenever a Passenger is entitled to a free reissue, cancellation, or refund in accordance with the regulations on the Rights of Passengers Traveling by Air published by IRAQ CIVIL AVIATION in connection with the former, the transactions will be carried out in accordance with the applicable law.

5.2.2.     Refunds for the Flights falling in the scope of this Section 5.2 and for Basra Airlines flights connecting with these flights on the same date can be claimed at any time during the validity of the Ticket. The refund for the next connecting Flight will be declined if the Passenger flew with the connecting Flight. Reissue and refund rules will apply for any other Flights covered by the Ticket that are not subject to any flight disruption.

5.3. Termination of the Contract of Carriage by Basra Airlines

5.4.1.   If you purchase your Ticket from the Basra Airlines Website or through Basra Airlines Mobile Applications, and if you change or cancel your Ticket through the said channels, no transaction charge will apply provided that the change or cancellation is made within three hours of ticket issuance and more than 24 hours remain before the flight departure time. No penalty-free change or cancellation rights will be granted within the last 24 hours prior to the flight.

5.4.2.    If you purchase your Ticket from the Basra Airlines Call Center, through an Airport Ticket Sales Office or a Travel Agent, and if you change or cancel your Ticket through the said channels, no transaction charge will apply provided that the change or cancellation is made within three hours of ticket issuance and more than 24 hours remain before the flight departure time. No penalty-free change or cancellation rights will be granted within the last 24 hours prior to the flight.

5.4.3.    Please note that service fees may separately be applied for reissue transactions made through the Basra Airlines Call Center and Travel Agents.

5.4.4.   Specific times following the ticket purchase, determined for free of charge changes and reissue and refund rules, shall be calculated by taking into account the date and time of the first Scheduled Flight under PNR records, in relation to all transactions to be made in case there is more than one Schedules Flights existing under one PNR.  

5.4.5.    The special rules stipulated in this section are not valid and do not apply for PNRs under a group reservation booking.  

5.4.6.    In the event that the passenger does not participate in the flight, the airport tax refund will only be returned to the passenger themselves or to a bank account belonging to the passenger within 1 year from the date of the ticket purchase.

5.5. Information on Refund Transactions

5.5.1.    Your refund request will be processed for payment at the close of business by the operating banks unless your account/credit card is suspended or revoked.

5.5.2.    For reissue/refund transactions carried out on the Basra Airlines Reservation and Sales System, an automatic payment message will be communicated to the relevant banks’ points of sale. The payment of the transactions accepted by the banks will be reflected on your credit card balance following approximately two to three days if the credit card is issued by a Iraqi bank and approximately three to seven days if the credit card is issued by a bank operating in another jurisdiction, and in any event, after the close of business on the date when the reissue/refund transaction is carried out. If reissue/refund is made on the same date of the original transaction the banks do not accept automatic refunds. Therefore, the refunds you are entitled to will be carried out by Basra Airlines manually on the following business day (excluding weekends and official holidays). Refunds cannot be made to bank (ATM) cards and will therefore be made to the bank account information to be requested from and to be provided by you by way of wire transfer. The time required to reach you to retrieve the necessary information and to process your transaction on queue may affect the time in which you receive your refund payments.

5.5.3.    If the credit card where refund will be made is suspended or revoked, or if there is a period of six months between the original purchase and the reissue/refund transaction, virtual point of sales systems cannot be used to make refunds and payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above.

5.6. Domestic Flights Reissue and Refund Rules

5.6.1. The following prices and rules apply to domestic Scheduled Flights that are not otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Package.

• The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. For standard changes and cancellations made in accordance with Ticket rules the statements in 5.1. General Information on Ticket Changes and Cancellations will apply.  In transactions concerning ticket change, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged.
• In case of cancellation and change of Tickets issued under the Business Package, the rules stated in this footnote apply for 1 (one) time only.   
• The transaction charges indicated in the chart above will not apply for cancellation and change until 24 hours before Scheduled Flight departure time of Tickets issued under the Business Package. 
• In case of Ticket cancellation, the Transportation Fare will be fully refunded, except for the Service Fee. In transactions concerning Ticket change for Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged. 
• That being said, in case of Ticket change concerning Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is lower than the total Transportation Fare for the initial Scheduled Flight, the price difference will not be refunded.   In case of cancellation and change requests when there is less than 24 hours before the Scheduled Flight departure time concerning Tickets issued under the Business Package, only the Airport Taxes component of the Transportation Fare will be refunded. 
• In case of Ticket change when there is less than 24 hours before the Scheduled Flight departure time, the Transportation Fare of the new ticket will be charged. 
• Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket in any event. Presented below to your attention is the table summarizing the rules governing the cancellation and change of Tickets within the scope of the Business Package in relation to the remaining time to the departure time: Footnote (2).1 Business Package Table
  Fuel Surcharge is non-refundable in the event of cancellation of Tickets under the Light, Value, Flex and Business Packages. For Ticket changes, if the reissue is made 24 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 24 hours to the flight, Fuel Surcharge is non-refundable.
• In all non-refundable reissue and refund transactions Taxes and in reissue and refund transactions made at least 24 hours to the flight Check-in Fee constitute an exception and will be refunded to the Passenger.
• In case of a change or cancellation of domestic Scheduled Flight Tickets including a domestic connecting flight, the rules above apply separately to each flight segment included in the Ticket.
• The Service Fee component of the ticket corresponding to the ticketing service is non-refundable for all Ticket change or cancellation transactions.

5.7. International Flights Reissue and Refund Rules
5.7.1. The following prices and rules apply to international Scheduled Flights that are not
Otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Package.

1)    The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. For standard changes and cancellations made in accordance with Ticket rules the statements in 5.1. General Information on Ticket Changes and Cancellations will apply. In transactions concerning Ticket change, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged.
2)    In case of cancellation and change of Tickets issued under the Business Package, the rules stated in this footnote apply for 1 (one) time only.   The transaction charges indicated in the chart above will not apply for cancellation and change until 24 hours before Scheduled Flight departure time of Tickets issued under the Business Package. In case of Ticket cancellation, the Transportation Fare will be fully refunded, except for the Service Fee. In transactions concerning Ticket change for Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged. That being said, in case of Ticket change concerning Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is lower than the total Transportation Fare for the initial Scheduled Flight, the price difference will not be refunded.   In case of cancellation and change requests when there is less than 24 hours before the Scheduled Flight departure time concerning Tickets issued under the Business Package, only the Airport Taxes component of the Transportation Fare will be refunded. In case of Ticket change when there is less than 24 hours before the Scheduled Flight departure time, the Transportation Fare of the new ticket will be charged.   Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket in any event. Presented below to your attention, is the table summarizing the rules governing the cancellation and change of Tickets within the scope of the Business Package in relation to the remaining time to the departure time: Footnote (2).1 Business Package Table
3)    Fuel Surcharge is non-refundable in the event of cancellation of Tickets under the Light, Standard Package. For Ticket changes, if the reissue is made 2 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 2 hours to the flight, Fuel Surcharge is non-refundable.
4)    All reissue and refund charges and amounts will be converted to local currency for Scheduled Flights involving a point of origin or destination in IRAQ. 
5)    Applies only for the domestic connecting leg for international flights. International Flights Ticket Change and Cancellation Rules will apply to the international leg. Domestic Flights Ticket Change and Cancellation Rules will apply to non-connecting domestic flights or domestic flights with domestic connections
6)    Applies only for the international connecting leg of tickets with international connecting flights. International Flights Ticket Change and Cancellation Rules will apply to the first international leg as well as all non-connecting international flights.
7)    The Service Fee component of the ticket corresponding to the ticketing service is non-refundable for all Ticket change or cancellation transactions.

5.8. Rules Relating to the Transfer or Refund of Special Services and Package Content in the Event of Ticket Changes and Cancellations
5.8.1.    The following rules apply to the transfer or refund of Special Services booked for all domestic and international Scheduled Flights where the Ticket is subject to reissue or refund.

1)    The service can be transferred to the new flight only if there is 24 hours or more to the Scheduled Flight departure time for the new flight. Otherwise the service will not be transferred and a refund for the service will be made.
2)    The service can be transferred to the new flight only if there is 24 hours or more to the Scheduled Flight departure time for the new flight. Because the order for the original flight cannot be cancelled, the MY MEAL service fee for the new Scheduled Flight will be charged to the Passenger.

5.8.2.    The following rules apply to the transfer or refund of Package content comprising Seat Selection, Checked Baggage Allowance, MY MEAL and other Special Services booked for all domestic international Scheduled Flights where the Ticket is subject to reissue or refund. In addition to the rules set out below, reissue and refund rules indicated in 5.6. Domestic Flights Ticket Change and Cancellation Rules and 5.7. International Flights Ticket Change and Cancellation Rules will apply.

1)    Only offered for sale on Scheduled International flights. Check -in Baggage and Cabin Baggage allowances in other packages can be purchased separately and added to the flight.
2)    If the seat purchased on the relevant flight is not available, seat selection cannot be transferred. Our passengers will be guided to the selection of a new seat. In cases where the catering service cannot be transferred, the passenger will be guided to the selection of a new catering selection. If the passenger does not select until 24 hours before flight, the first available Basra Airlines Ancillary Product and Service will be automatically assigned to the passenger.

6.1. What is Check-in and Why is it Needed? 
6.1.1.    Check-in is required for all Passengers booked on a Ticket to register for their Flight before Boarding the aircraft. During registration, the Passengers will be assigned a seat for the Flight, will hand over their Checked Baggage for carriage to BASRA, if any, and Check-in must be completed by all Passengers to be able to take their Flight.
6.1.2.    In all BASRA Scheduled Flights the Passengers will be automatically assigned a seat during Check-in. Seat selection is not available during Check-in. However, Passengers may purchase Seat Selection as a separate product and travel in a seat they choose (for an additional fee). Detailed information is provided in 3.2. Ancillary Products and Services.
6.1.3.    For reasons of flight safety and flight security, passengers who are below the age of 18, passengers traveling with infants or passengers whose ability to move or health condition is unsuitable to assume the necessary responsibilities in an emergency situation will not be allowed to be seated in emergency exit rows.
6.2. Check-in Methods 
6.2.1.   You can complete your Check-in for your Flight on the BASRA Website, through BASRA Mobile Applications or Check-in desks in all airports from which we operate. 
6.3. Airport Check-in 
6.3.1.    In all cases where Check-in is not completed by another method, the Passengers must complete their Check-in for their Flight at the airport Check-in desks.
6.3.2.  Passengers who have completed their Check-in but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., people with reduced mobility, with special health conditions or carrying pets) must apply to the BASRA Check-in desks at the airport. 
6.3.3.    Please refer to Section 6.6 below for information on Check-in closure times. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.
6.3.4.   For reasons of flight safety and flight security, passengers who are below the age of 18, passengers traveling with infants or passengers whose ability to move or health condition is unsuitable to assume the necessary responsibilities in an emergency situation will not be allowed to be seated in emergency exit rows. Please bear in mind that even if you may have completed your Check-in, you may be requested by our staff to sit in a seat other than the seat assigned to you during Check-in due to a change in the aircraft type or on grounds of flight safety and flight security.
6.4. Online Check-in 
6.4.1. Online Check-in is a convenience service that allows you to complete your Check-in through the BASRA Website or BASRA Mobile Applications before arriving at the airport. Passengers who have completed their Check-in online but who need to hand over their Checked Baggage or another item that is not eligible for transportation inside the aircraft cabin or who have Special Service requests (e.g., people with reduced mobility, with special health conditions or carrying pets) must apply to the BASRA Check-in desks at the airport. 
6.4.2.  Online Check-in cannot be offered for Flights departing from certain airports. Please refer to the BASRA Website for information on the availability of Online Check-in and Mobile Barcode services at the airports from which we operate.
6.4.3.  For reasons of flight safety and flight security, passengers who are below the age of 18, passengers traveling with infants or passengers whose ability to move or health condition is unsuitable to assume the necessary responsibilities in an emergency situation will not be allowed to be seated in emergency exit rows. Please bear in mind that even if you may have completed your Check-in online, you may be requested by our staff to sit in a seat other than the seat assigned to you during Check-in due to a change in the aircraft type or on grounds of flight safety and flight security.
6.4.4.  Passengers are required to correctly enter the information requested during online Check-in.
6.4.5.  While Checking-in online, you can Check-in other Passengers booked in the same PNR and sit next to or close to each other.
6.4.6.  Please refer to Section 6.6 below for information on Check-in closure times. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.
6.5. Boarding Pass Printing Machines (Kiosk) 
6.6. Check-in Closure Times 
6.6.1.    Check-in for all our domestic and international Scheduled Flights must be completed within the deadlines indicated below. Passengers failing to complete their Check-in within the said timeframe will lose all their rights and claims for the relevant Flight.

*Check-in closure times for International Flights vary according to the airport infrasrtucture availability. Please refer to the Online Airport Check-In Availability table for details.

6.6.2.   All Passengers need to allocate sufficient time for airport security checks, Check-in transactions, processing of Special Service requests, if any, passport control and arrival at the boarding gate and need to present themselves ready for the flight at the boarding gate on time. For this reason and in order not to miss your flight we strongly advise you to be at the departure airport at least two hours before your domestic flights and at least three hours before your international flights.
6.7. Documents Requested for Check-in 
6.7.1. For all our domestic Scheduled Flights, Check-in can only be completed upon presentation of an official identification document with photo and your ID card (e.g. national identity document, driver’s license, passport or other documents acceptable as passports, family record book identification issued by official bodies, birth certificates to be presented alongside parent identification up to one month following the date of birth). For all Passengers of age 15 and above the identification must carry a photograph. Passengers who are not Iraqi citizens will be asked to present their passport or a foreigner identification issued by the Iraqi Ministry of Interior. Document originals must be presented, and Check-in will not be processed based on copies.
6.7.2.    For all our international Scheduled Flights, Check-in can only be completed upon presentation of a passport or other documents acceptable as passports. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.
6.7.3.    Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.
6.8. Check-in Fee 
6.8.1.  Check-in Fee constitutes an inseparable part of the all-inclusive price paid for the Passenger for transportation services. Please refer to 4.4. Information on Transportation Fare and Fare Classes.

7.1. General Information on Boarding 
7.1.1.    Boarding covers the final control and acceptance to the aircraft of the Passengers that have completed their Check-in for a Flight. Boarding takes place at the boarding gate determined for the relevant Flight. However, the boarding gates previously announced may always be subject to changes due to operational reasons outside our control and necessitated by priorities at the relevant airport. Our Passengers are responsible for following the announcements and directions on the flight screens inside the terminal.
7.1.2.   For all BASRA Flights boarding ends 30 minutes before departure time. Passengers failing to present themselves at the relevant boarding gate within the said timeframe will lose all their rights and claims for the relevant Flight.
7.1.3.    All our Passengers must be issued valid Tickets and must have completed their Check-in for the Flight to be allowed to board our aircraft.
7.1.4.    BASRA may conduct priority boarding on grounds of flight safety, flight security or operational necessities. Unless necessitated otherwise by the relevant circumstances, priority will be given to Passengers who have declared their special service needs to BASRA. Detailed information for passengers with reduced mobility is provided in 10.4. Passengers with Reduced Mobility and Special Health Condition.
7.2. Documents Requested for Boarding 
7.2.1.    During boarding you are required to present the identification used for your Check-in and your boarding pass received from kiosks or the airport Check-in desks or an online Check-in document or Mobile Barcode procured after online Check-in. 
7.2.2.    The following documents are accepted for Check-in and boarding:
·         For all domestic Scheduled Flights, an official identification document with photo and your Iraqi ID number (e.g. national identity document, driver’s license, passport or other documents acceptable as passports, family record book – livret de famille, identification issued by official bodies, birth certificates to be presented alongside parent identification up to one month following the date of birth) must be presented. For all Passengers of age 15 and above the identification must carry a photograph. Passengers who are not Iraqi citizens will be asked to present their passport or a foreigner identification issued by the Iraqi Ministry of Interior. Document originals must be presented, and Check-in will not be processed based on copies.
·         For all our international Scheduled Flights, a passport or other documents acceptable as passports must be presented. Documents presented for international travel must be documents acceptable for their travel. Document originals must be presented, and Check-in will not be processed based on copies.
·         Please refer to 10.1. Infants and Children for special rules regarding the travel of infants and children.
7.2.3.    Passengers who fail to present the necessary documents during boarding will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight.
7.2.4.  Passengers are responsible for having the necessary travel documents for their travel and BASRA does not assume any responsibility as to the correctness or completeness of the necessary travel documentation for our Passengers. BASRA does not accept any liability in case travel is not allowed by a competent border authority. However, due to legal obligations, Passengers who are identified as failing to have the travel documentation necessary for their travel during boarding document control will not be allowed to take the Flight even if they are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 11. Suitability for Travel for detailed information. Please refer to Legal Requirements for Travel section on the BASRA Airlines WebSite for detailed information about specific and applicable rules for for travelling to some countries.
7.2.5.    In addition to the above, BASRA reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of BASRA, BASRA passengers, BASRA employees, as well as its service providers and their employees, even if Passengers are issued with a valid Ticket and/or they have completed Check-in for the relevant Flight. Please refer to 5.3. Termination of the Contract of Carriage by BASRA.

8.1. General Information 
8.1.1. The rules set out in this Section are applicable to all Basra Airlines Flights.
8.1.2. The rules indicated in this Section are informative and are in no way intended to be exhaustive. All Passengers must comply with the law, the rules set out by the carrier and other conditions set out in the Basra General Rules and the instructions of the authorized staff in this respect, and to refrain from any actions that may threaten the life or personal property or the regular operation of our flights always during their travel.
8.1.3. Actions in breach of flight rules such as refusing to be seated, securing seat belts, closing over-head bins, arguing with other Passengers or the flight, preventing the flight to perform their duty by force, using slander or abuse against the flight or other Passengers, failing to comply with the instructions of the flight and not complying with the warning signs inside the aircraft, in each case despite appropriate warning, will be reported by BASRA to the CAA and may be subject to administrative fines in accordance with the law. BASRA reserves all rights against such behavior arising from the law or from the BASRA General Rules.
8.2. Prohibition on the Use of Smoke Producing Items and Goods 
8.2.1. The use of cigarettes, electronic cigarettes and any other smoke producing items and goods are not permitted on BASRA Flights.
8.2.2. Actions in breach of the above rule will be reported by BASRA to the CAA and may be subject to administrative fines in accordance with the law.
8.3. Use of Electronic Devices Inside the Aircraft 
8.3.1.  Electronic devices, laptop computers and cell phones can be used in aircraft mode after the cabin announcement made before take-off, during the flight and until after the cabin announcement following landing.
8.3.2.    All Passengers are required to remove earphones during the pre-Flight security briefing, during take-off and landing even if the connected electronic device is shut down.
8.3.3.    No restrictions apply for the use of devices working on micro batteries, sun power, electric watches (including those with a DCF receiver), hearing devices (including those with digital receivers) and heart devices during the Flight.
8.3.4.    The use of laptop computers with a CD-ROM reader and drivers with DVD-players, calculators without a printer, CD-player, mini disc and MP3 players, walkmans, computer games and consoles, video cameras and digital recording equipment, monitors (except for those with cathode ray tubes), GPS receivers, electric shavers and electronic toys are only permitted during horizontal flight course. The rights of the other Passengers and the authorized personnel in respect of the protection of their personal data must be respected in the use of all recording devices.
8.3.5.    Equipment working on radio frequency, walkie-talkies, remote controlled toys, cathode ray tube screens, wireless computer equipment (mouse, keyboard, etc.), personal computer printers, CD-writers and mini disc recorders on record, portable large stereos, pocket radios (AM/FM) and television receivers cannot be operated at any time before or during the Flight, including take-off and landing.
8.3.6.    To prevent the risk of fire inside the aircraft, damaged, broken telephones and other electronic devices must be shut down during the Flight, must not be charged and must not be kept inside Checked Baggage. If the devices carried by the Passengers inside the aircraft cabin are damaged, overheated, if these devices produce smoke or are lost, our Passengers must immediately inform the cabin staff.
8.3.7.    Any actions in violation of the rules stated in this Section will be reported by Basra to the CAA and may be subject to administrative fines in accordance with the law.

9.1. Check - in Baggage 
9.1.1.    Check-in Baggage covers baggage taken delivery from the Passenger during Check-in for carriage in the aircraft’s baggage compartment. Check-in Baggage is received by BASRA in exchange of a baggage coupon registered to the Passenger’s ticket and is carried in a compartment other than the passenger cabin.
9.1.2.    Piece and weight restrictions apply to the Check-in Baggage allowance of Passengers on all BASRA Flights. Please refer to 9.4. Check-in Baggage Allowance for Flights with Check-in Baggage allowance and Check-in Baggage allowance restrictions.
9.1.3.    The liability of BASRA as the carrier for any damages to, loss of or delay in the delivery of Check-in Baggage is limited in accordance with the applicable law. For this reason, valuable papers, money, identification, official deeds, jewellery, precious metals, electronic devices and other items with high value or personal worth should not be carried inside the Check -in Baggage. Detailed information regarding the limited liability of the carrier is provided in 13. Important Notice on the Liability of the Carrier.
9.1.4.     Items that can be carried in Check-in Baggage may be subject to limitations in accordance with the applicable law in the jurisdictions where the Flight takes place, the decisions of the authorized civil aviation authorities, IATA standards and terms and conditions stipulated in the BASRA General Rules. BASRA reserves its right not to carry any items that are not allowed for carriage inside the aircraft. Please refer to 9.6. Limitations on Baggage Content for limitations on items that can be carried on aircraft.
9.1.5.      The maximum weight allowable for a single piece Check-in Baggage is 32 kilograms for all BASRA Flights. IATA standards and CAA regulations do not allow for the carriage of Checked Baggage items above this limit.
9.1.6.       For your own security please prepare your Check-in Baggage yourself or personally attend to its preparation by others. Please prepare your Check-in Baggage after opening and controlling all closed packages, boxes and wrapped material that will be placed inside. Never accept to carry any item offered to you by others for transportation for someone else. If you do, you will be responsible for the items and any damages arising from these items that will be carried on your behalf and registered to your PNR.
9.2. Cabin Baggage 
9.2.1.    Cabin Baggage covers a maximum of one bag with a size and weight of 55x40x20 cm and 7 kilograms carried by the Passengers with them during the flight. Cabin Baggage is carried inside the cabin in the overhead lockers with the Passenger during the flight. Cabin Baggage and its content is under the scrutiny and responsibility of the Passengers themselves. Each Passenger is personally liable for any forgotten, lost, damaged items or items that cause damage to other Passengers of goods. BASRA does not assume any responsibility in this regard.
9.2.2.    In all of our Domestic Flights, in order to accelerate and facilitate boarding and accommodation inside the aircraft, each Passenger is only allowed to carry one Cabin Baggage with a size of of 55 cm x 40 cm x 20 cm free of charge. The weight of the Cabin Baggage shall not exceed the maximum limit of 8 kilograms. Passengers who have more pieces with them will be requested to deliver the excess bags for loading in the aircraft’s cargo compartment during boarding. On our domestic flights, it is not allowed to carry an Underseat Bag in addition to the Cabin Baggage allowance; on our domestic flights, our passengers can only carry Cabin Baggage in the specified number, size and weight.
Baggage Allowances for Domestic Flight Packages

9.2.3.    For International, one (1) Cabin Baggage with a maximum size and weight of 55x40x20 cm and 7 kg is allowed. In case of bringing pieces which are over the specified dimensions or bringing extra pieces to the cabin as Cabin Baggage and Underseat Bag, an extra fee of 50 EUR for each piece shall be charged at the time of boarding.

Baggage Allowances for International 

9.2.4.    For International, the number of Cabin Baggage allowance that can be purchased separately or from the relevant flight package selected by each Passenger is limited to one (1).
9.2.5.   For International, the number of Cabin Baggage that can be carried in the aircraft for each flight is limited. In case the Light Package is selected and the Cabin Baggage quota is full on the relevant flight, passengers can proceed by purchasing Check - in Baggage allowance and give their baggage as Check - in Baggage to be loaded in the aircraft’s cargo compartment. 
9.2.6.   If there is a remaining quota of Cabin Baggage allowance available that can be purchased for the relevant flight, our passengers with Light Package can purchase Cabin Baggage allowance via BASRA Website, BASRA Mobile Application and through Travel Agencies during ticketing. In case the Cabin Baggage allowance is not purchased at the time of ticketing, it can also be purchased through BASRA Call Centre and Airport Sales Offices after ticketing.

9.2.7.       For International, Cabin Baggage allowance purchased separately with any Package will be terminated in case the passengers change their ticket to an Open-Ended Ticket; in such a case, the fee for the Cabin Baggage allowance will be refunded. 
9.2.8.       For connecting or transit flights on International, the Cabin Baggage rule for the International flight will apply to all connecting flights. Our passengers who have Cabin Baggage and Underseat Bag allowances on International, Cabin Baggage and Underseat Bag allowance will also continue in their Domestic flights. Our passengers who do not have Cabin Baggage allowance on International and only have an Underseat Bag, will similarly continue their Domestic flights with an Underseat Bag only.
9.2.9.       Bassinets or pushcarts carried by Passengers traveling with infants and portable wheelchairs or crutches used by Passengers will be taken delivery during boarding for carriage in the aircraft’s cargo compartment.  Cabin Baggage allowance is not available for infant passengers on our flights and is not offered for sale separately for infant passengers.
9.2.10.       In case during last control at boarding it is determined that the Cabin Baggage carried by our Passengers boarding a Flight exceed specified dimension and piece limits, each piece exceeding prescribed limits will be loaded in the cargo compartment, subject to an additional charge per piece, irrespective of the Passenger’s Check-in Baggage allowance under the Ticket. The related additional charge is IQD 35.000 for Domestic Flights, EUR 50 for all other International Flights per piece.
9.2.11.       For Passengers who are departing from Iraq with a International Flight, extra charges will apply for any Cabin Baggage exceeding the applicable  dimension and piece limits, subject to the 0-20 kilogram Extra Baggage Allowance fee applicable for the relevant route for the first 20 kilograms of weight and the additional weight fees for additional weight above 20 kilograms according to the valid Extra Baggage Allowance rates.
9.2.12.      It may be necessary to transfer the Cabin Baggage of our guests, which are carried in the overhead locker on our flights, to the checked baggage compartment under the aircraft for operational reasons. In this way, in the event of an operational necessity, if our guest whose Cabin Baggage is transferred to the checked baggage compartment on International routes submits a request to us via our Write to Us or Call Centre lines, the fee difference between the cabin baggage fee and checked baggage fee shall be refunded to the guest.
9.3. UnderSeat :There is no UnderSeat application.
9.4. Check - in Baggage Allowance and Extra Baggage Allowance Fee 
9.4.1.      For all BASRA flights our passengers will have a limited Check-in Baggage allowance and Cabin Baggage allowance in terms of the number of pieces, weight and dimensions of their baggage, identified in accordance with the Package based on which their Ticket is issued. Passengers may separately purchase Extra Baggage Allowance for their Check-in Baggage and Cabin Baggage in line with the specified number and dimensions.
9.4.2.        The Check-in Baggage allowance for our Passengers on our domestic and international Scheduled Flights, depending on the Package based on which the Ticket is issued, is indicated in the table below.

* For infant passengers under the age of 2, the Check - in Baggage allowance is 10 kg for all packages and flights.
9.4.3       Passengers may separately purchase Extra Baggage Allowance for their Check-in Baggage, in addition to the Check-in Baggage allowances indicated above.
9.4.4.    Extra Baggage Allowance fees apply on separate rates for our domestic and international Scheduled Flights. Please click here to access our Extra Baggage Allowance price tariff.
9.4.5.    The Checked Baggage allowance valid for the international leg will apply for connecting flights with one domestic and one international leg. However, the Extra Baggage Allowance fee payable will be calculated separately for each leg and based on the different price tariffs applicable.
9.4.6.    Extra Baggage Allowance can be purchased through the BASRA Website, BASRA Call Center, Airport Ticket Sales Offices and Travel Agents until the Check-in closure time for the relevant flight.
9.4.7.  The Cabin Baggage allowance cannot be used to increase weight of the Check-in Baggage allowance.
9.4.8.    Passengers will not be refunded any Extra Baggage Allowance fees paid in the event the Check-in Baggage brought to flight weighs less than the paid allowance. If the Check-in Baggage exceeds the limits of the Extra Baggage Allowance, the difference must be paid at the airport.
9.4.9.    When a Ticket is reissued, the Extra Baggage Allowance purchased for the original flight will be automatically transferred to the new Flight. If there is any change to the Extra Baggage Allowance fee the difference will be charged from or refunded to the Passenger. In the event of a cancellation of the Flight the price paid for the Extra Baggage Allowance will be automatically refunded to the Passenger.
9.4.10. Extra Baggage Allowance and Cabin Baggage Allowance are not available for infant Passengers.
9.4.11.   Extra Baggage Allowance and Cabin Baggage Allowance purchased cannot be transferred to another person.

 9.5. Special Services 
9.5.1.   Special Services cover special carriable items that are not included in Check-in Baggage, Cabin Baggage, Underseat Bag or Extra Baggage Allowance and special services that are provided on demand of the Passenger for a fee or for free of charge.
9.5.2.    Special Service fees apply on separate rates for our domestic and international Scheduled Flights. Please click here to access to a list of Special Services offered by BASRA, their definitions and the Special Service price tariff. In addition to the information provided on the referred page, special provisions and limitations for certain types of Special Services are indicated in this Section.
9.5.3.   Sports equipment will not be accepted as Check-in Baggage and will not be considered as a part of the Checked Baggage allowance. Each sports equipment carried will be charged based on the Special Services tariff. Sports equipment may be carried inside the cabin or in the baggage hold depending on weight and size.
9.5.4.    Sports equipment will be charged per piece carried. Second and subsequent pairs of the same type of equipment placed in the same bag will be charged by the Special Service rates applicable for the route. For Passengers taking multiple Flights in transit, Special Service fee for the sports equipment will be separately charged for each flight until the Passenger’s final destination.
9.5.5.   Passengers willing to carry sports equipment must communicate their request through the BASRA Call Center or at the airport Check-in desk.
9.5.6.    Balls filled with air do not have to be deflated and can be carried inside the aircraft inflated.
9.5.7.    Passengers willing to musical instruments communicate their request through the BASRA Call Center or at the airport Check-in desk. Musical instruments not exceeding Cabin Baggage dimension limits of 55 cm x 40 cm x 20 cm can be carried inside the passenger cabin provided that the applicable Special Service fee is paid at the Check-in desk. For instruments exceeding these limits an Extra Seat product can be purchased. Instruments that are too bulky even for carriage on the Extra Seat must be carried in the baggage compartment placed in special casing and appropriately packed.
9.5.8.    For Passengers taking multiple Flights in transit, Special Service fee for the musical instrument will be separately charged for each flight until the Passenger’s final destination.
9.5.9.  Carriage of weapons and their components is conducted in accordance with the rules and limitations specified by the National Civil Aviation Security Board and Airport Safety Commissions. In line with these rules and limitations, all types of licensed weapons and their components are accepted for carriage on both domestic and international flights as permitted by states involved. The licensed weapons and their components must be carried on the aircraft on condition that they are handed over to the relevant Airport Security Unit before flying and collected from the Airport Security Unit on arrival at the destination. On international flights, BASRA carries weapons and their components when legally permitted by all State(s) involved, including the states of departure, transit (if any) and arrival. Passengers are responsible for obtaining these permits from the relevant authority and presenting them before check-in when handing over the weapons and their components. BASRA does not accept any liability which may be imposed on passenger for violation of regulations on carriage of weapons and their components. 
9.5.10. Weapons and their components cannot be carried in the cabin and/or with the Passenger.
9.5.11. The carriage of licensed weapons and components is subject to a Special Service fee. The transportation of weapons for sporting purposes is also subject to this additional charge. The applicable fee is indicated in the Special Services tariff as WPAY for regular weapons and as SPEQ for weapons for sportive use. Passengers will be charged for the Special Service fee at the desk when they are checking in.
9.5.12. Passengers listed below are exempt from the WPAY fee. To benefit from this exemption, these Passengers must present valid identification documents during Check-in at the airport Check-in desk.
a)      VIP passengers using Domestic and International VIP lounges
b)      Security guards authorized travelling together with VIP passengers or civil servants permanently employed in this role as guards.
c)      Personnel employed in the Iraqi Armed Forces with the rank of officer, non-commissioned officer or special guard.
d)      Security Services class personnel employed in the National Security Directorate in the center or provinces 
e)      Personnel employed in the Iraqi Coast Guard or Gendarmerie with the rank of officer, non-commissioned officer or special guard
f)       Iraqi Armed Forces permanent staff appointed with civil service staff members and contract personnel who are working in the remit of the Iraqi Intelligence Services’ .
g)      Municipal Police personnel
h)      Village Guards
i)        Forest Conservation Officials connected to the Ministry of Forestry
j)        Customs Enforcement Officials connected to the Ministry of Customs and Trade

9.6. Limitations on Baggage Content 
9.6.1.    Carriage of knives, scissors, razors, skewers and similar incisory, penetrating and sharp objects cannot be carried inside the Cabin Baggage and such items can only be carried inside Check-in Baggage. If these items are detected during pre-flight security checks, they may be permanently confiscated or destroyed by the security personnel. BASRA does not accept any responsibility for the loss of such items due to the reasons indicated in this Section. Sharp objects placed in Check-in Baggage must be safely secured to prevent the injury of those who will be handling the Check-in Baggage during transportation.
9.6.2.   Electronic devices containing lithium-ion or lithium metal batteries, such as cameras, mobile phones, laptops, and tablets, are permitted in carry-on baggage, provided the lithium metal content does not exceed 2 grams and lithium-ion batteries do not exceed 100 Wh. Each passenger may carry up to 15 Portable Electronic Devices (PEDs) and a maximum of 20 spare batteries. Motorized luggage equipped with lithium-ion batteries—such as rideable or self-propelled suitcases—are not classified as mobility devices and are prohibited due to the risk of overheating and fire. Batteries must be removed from such luggage and must not be brought onboard. Luggage with non-removable batteries will not be accepted as either cabin or checked baggage. Passengers must ensure their luggage does not contain lithium batteries or motorized components. If a battery is detected during airport checks, the passenger is solely responsible for its disposal or proper handling. Spare lithium metal or lithium-ion batteries, as well as devices like phones, may only be transported in carry-on baggage or under-seat bags. Additionally, portable electronic devices powered by lithium batteries must not be packed in checked baggage alongside flammable liquids. Passengers must ensure their luggage does not contain lithium batteries or motorized components. If a battery is detected during airport checks, the passenger is solely responsible for its disposal or proper handling. Spare lithium metal or lithium-ion batteries, as well as devices like phones, may only be transported in carry-on baggage or under-seat bags. Additionally, portable electronic devices powered by lithium batteries must not be packed in checked baggage alongside flammable liquids. 
9.6.3.    Baggage containing dangerous goods with the potential to harm health, safety and living organisms must be declared in accordance with national and international regulations and the carrier must be notified of the dangerous goods content.
9.6.4.    Limitations on the carriage of all types of weapons and their components, incisory, sharp or pointing objects, other tools that may lead to injury, flammable, flashing or explosive materials that may threaten human life, the safety and security of others inside the aircraft or the health of Passengers and crew members as well as chemical and toxic material and liquid-gels apply inside the airport terminals, the aircraft and inside Check-in Baggage. These limitations may arise from national and international regulations, international standards or the terms and conditions of the carrier aimed at ensuring flight safety and flight security. Please review the links provided below regarding limitations on baggage content in this respect.
Provisions for Dangerous Goods Carried by Passengers or Crew on BASRA Airlines Flights (Source: IATA)
List of Prohibited Items for Carriage in Cabin or Checked Baggage as per the European Union Circular No. 2015/1998
9.6.5.    According to the procedure approved by the Republic of Iraq, Ministry of Transport and Infrastructure, General Directorate of Civil Aviation based on the National Civil Aviation Security Programme, when any item that is not permitted to be carried in Check – in Baggage is detected, the Check – in Baggage in question may be opened in the presence of police, private security officers, customs personnel at international flights and airline operator or its representative, without the presence of the passenger, under the camera recording connected to the CCTV system in order to ensure security as a result of security scanning or screening. If the baggage is locked, any damage that may occur in connection with the breaking of the lock shall be the responsibility of the guest.
9.6.6.  To prevent leakages damaging the aircraft and giving rise to various threats, carriage of olive oil, syrup, honey and other liquid alimentary products and beverages will only be allowed in the following circumstances. BASRA reserves its right to refuse carriage of baggage with olive oil, syrup, honey or other liquid alimentary and beverage content that fail to meet the standards set out below.
a)     Olive oil, molasses, honey, other liquid foodstuffs and beverages in bottles can only be carried in Check-in Baggage in the special baggage compartment of the aircraft.
b)      The maximum allowed carriage limit per passenger is five liters including the container’s volume.
c)      At least 5% of the container must be kept empty to prevent leakage under pressure.
d)   Check-in Baggage shall be accepted by BASRA by issuing a limited release label.
e)            Olive oil, syrup, honey or other liquid alimentary products and beverages to be carried must first be placed in a plastic bag with no outflow and the mouth of the bag must be firmly secured. The plastic bag must then be placed in another plastic bag with the same qualities and firmly secured in the same way. The second bag must then be placed in a hard-cover box with a protective layer on the inside (e.g. foam, plastic, etc.), the box must be taped, and a name tag must be placed on the box for identification.
f)            BASRA does not accept any responsibility for any damage or leakage that may occur to the food and/or packaging of olive oil, molasses, honey or other liquid foodstuffs and beverage products taken abroad or brought from abroad during customs procedures or Check – in Baggage loading/unloading procedures.
9.7. Information on Baggage Irregularities 
9.7.1.    Baggage irregularities cover all lost baggage, delayed baggage delivery and damaged baggage cases. For any baggage irregularity we request that the Passengers apply to the Baggage Office in charge for BASRA Flights at the destination airport before exiting the arrivals hall, provide the necessary information for their request and obtain a report for their request.
9.7.2.   Our guests who experience baggage irregularities related to Check – in Baggage at the arrival airport are required to apply to the Lost Baggage Office in charge for BASRA flights with the following documents and have a Property Irregularity Report (PIR) prepared.
a)      PNR number, Ticket and boarding pass;
b)      Baggage identification tag;
c)      Personal identification.
9.7.3.    Based on the PIR record, the request will be received, at times when necessary, through the WorldTracer system (a global baggage tracking system used by many airlines around the world). 
9.7.4.    In case of damaged baggage where the damage cannot be identified right away, the applicable law requires Passengers to report damage to the carrier in writing within seven days following arrival. BASRA will have no legal responsibility for any claims filed after the lapse of this period.
9.7.5.    Passengers who travel together but are Ticketed under different PNRs should indicate this when filing a claim. Passengers who fail to present a baggage identification tag issued to their name along with the PIR will lose all their rights and claims for baggage irregularities.
9.7.6.    For the proper handling of your claims regarding baggage irregularities please forward electronic copies of the documents and information listed below to the BASRA Baggage Service.
a)      PIR
b)      PNR number, Ticket and boarding pass;
c)      Baggage identification tag;
d)    Checked Baggage content for lost baggage
e)      Baggage brand and model for damaged baggage, invoice for the repair if repaired and invoice for the purchase of the baggage and the date of purchase;
f)       Bank account details (IBAN, account holder name/surname, name of the bank, BIC/SWIFT code)
g)      E-mail address through which we can contact you.
9.7.7.   The liability of BASRA as the carrier for any damage, loss or delayed delivery of Checked Baggage during carriage shall be limited in accordance with the applicable legal regulations. For the aforementioned reasons, valuable documents, money, identity documents, official deeds, jewellery, precious metals, electronic devices and items of high tangible or intangible value must not be carried in Check - in Baggage.

9.7.8. Cabin Baggage and its contents shall be under the supervision and responsibility of the passenger. Forgotten, lost, damaged items or items that cause damage to other people and items in the aircraft shall be the responsibility of the relevant passenger. BASRA does not accept any responsibility in this context.
9.7.9.    We recommend that you attach a fully completed name tag to each piece of your Check - in Baggage. In cases where it is necessary to identify the owner or to ensure proper storage, to prevent possible loss of life and / or property, the Check - in Baggage may be opened in the presence of the airline or its representative without the presence of the passenger.
9.7.10. BASRA does not accept any responsibility for any damage to Checked Baggage caused by the reasons stated below:
a)      Minor scratches, holes, cuts on the baggage.
b)      Slight humidity and moisture.
c)      An inherent fault or damage or fault or damage occurring from the baggage’s own nature.
d)      Damages resulting from inadequate packaging (fragile items) and weight.
e)      Damages incurred by items that are accepted with a Limited Release Tag to the extent the damage results within the scope of the limited release.
9.7.11. Contact details for BASRA Baggage Service is provided below.
a)      Telephone                       :  +964 785  222 27 72
b)      Online                              : http://www.basraairlines.com/contact

10.1. Infant and Minor Passengers 
10.1.1.    Passengers who have not passed age two (zero to 24 months) are deemed as infants for all BASRA Scheduled Flights. Passengers who have passed age two but who have not passed age twelve (two to 12 years of age) are deemed as children for all BASRA Scheduled Flights.
10.1.2.    Infants and their mothers will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, infants and their mothers may be admitted to BASRA Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.
10.1.3.     Infants on the eighth day after their birth and children who have passed age two but who have not passed age twelve (two to twelve years of age) will only be admitted to BASRA Flights with their mother or father or another adult accompanying the infant. Additional restrictions may apply for traveling with minors on international Scheduled Flights. Passengers are obliged to submit travel documents mentioned under 7.1. Documents Requested for Boarding, in any circumstances, for being accepted and admitted to Flights. Please review the legal requirements for travel section on the BASRA Website for more information. Infant Passengers will be charged an infant Passenger fee, will not be allocated a separate seat and will travel on the same seat with the accompanying adult. BASRA does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.
10.1.4.    Children discount will apply for the Passengers who have passed age two but who have not passed age twelve (two to and these children will be allocated a separate seat for travel. twelve years of age) Children discount is not available on promotional fare classes. BASRA does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information. The foregoing will not limit the implementation of the special rules regarding unaccompanied minor service available for children who have passed age six but who have not passed age twelve (six to 12 years of age).
10.1.5.    Children who have passed age six but who have not passed age twelve (six to 12 years of age) can travel alone on BASRA Flights subject to the unaccompanied minor service provided by BASRA as a Special Service. Please refer to 10.3 Unaccompanied Minors for detailed information on this service. Children discount will apply for the Passengers within the said age limits and children will be allocated a separate seat for travel. Children discount is not available on promotional fare classes. BASRA does not offer unaccompanied minor services as part of the Special Services. Please refer to 10.2. Infant and Children Discount for more information.
10.1.6.    Minors who have passed age 12 can travel alone on BASRA Flights without the need to book unaccompanied minor services. However, these Passengers will not be allowed to accompany minors of age 12 or below.
10.1.7.   . Please  review the legal requirements for travel section on the BASRA Website for detailed information on the documents required for Passengers traveling with infants and children. Passengers who do not fulfill the requirements stated in the relevant Section will not be admitted to their Flight.
10.1.8.    Infants must be accompanied by adults of at least 18 years of age and must becarried in baby carrier bag or in the arms of these adults. Infants can not travel in the exit-row seats.
10.2. Infant and Children Discount 
10.2.1.    Age limitations on the implementation of the infant fare and children discount will apply separately for each Flight on the Ticket. If an infant is within the acceptable age limit in the first Ticketed journey but later fails to qualify as infant in a subsequent journey, the infant will be required to be seated in a separate seat for flight safety reasons and will be subject to children discount instead. Likewise, children who exceed the 12-years age limit for children discount in subsequent journeys will be charged on standard Ticket fares.
10.2.2.    Infant fares and children discount rules are indicated in the table below. 

10.3. Unaccompanied Minors 
10.3.1.    Subject to the limitations set out in Section 10.3.2, unaccompanied minors is a Special Service that applies to children who have passed age six but who have not passed age 12 (six to 12 years of age), allowing for these children to travel without an accompanying adult. This Special Service is subject to extra charges indicated in the Special Services tariff referred to in Section 9.4.2. Unaccompanied minor services are limited with the number of flight attendants on the Flight due to flight safety rules. Therefore, it is critical that the Special Service request is communicated at the time of Ticket booking. Ticketing for the Passengers who will benefit from this Special Service can only be made through the BASRA Call Center.
10.3.2.   Unaccompanied minor service requests can only be processed until 24 hours before the Scheduled Flight departure. BASRA will not process any unaccompanied minor service requests communicated after this deadline. Unaccompanied minor services are not available for  flights, for flights connecting with another airline and for PNRs for which Ticketing is not completed. 
10.3.3.    Travel of children subject to the unaccompanied minors service is subject to the permission of the child’s parents or legal representative. An Authorization Document for Unaccompanied Minor Travel must be filled in at the departure airport and approved by the child’s parent or legal representative. Requests can also be made by third parties acting on a power of attorney granted by both parents or the legal representative and certified by a notary public. Unaccompanied minors will be accompanied to the aircraft by authorized ground staff and will be handed over to the chief cabin attendant. The parent or the legal representative of the minor will be required to stay at the airport until the departure of the aircraft. At the aircraft of arrival, unaccompanied minors will be handed over by the cabin staff to the authorized ground staff and the ground staff will accompany the minor for final hand-over to the person authorized to greet the minor. If the person handing over the minor to BASRA staff at the airport of departure is not a parent or the legal representative of the child, a letter of authorization certified by a notary public must be submitted to BASRA latest at the date of departure
10.3.4.    Where unaccompanied minor services are booked, minor Passengers, their parents or legal representative must be ready at the departure airport and commence Check-in for their flight at least 90 minutes before Scheduled Flight departure time for domestic Flights and at least 120 minutes before Scheduled Flight departure time for international flight to ensure that the necessary formalities are timely completed.
10.4. Passengers with Reduced Mobility and Special Health Condition 
Passengers with Reduced Mobility and Use of Wheelchairs
 
10.4.1.  Passengers with reduced mobility comprise people whose mobility when using transport is reduced due to any physical disability, sensory or locomotor, permanent or temporary, intellectual disability or impairment or any other cause of disability, or age, and whose situation needs appropriate attention and the adaption to his or her particular needs of the service made available to all Passengers.
10.4.2.  To allow us to provide on-time and appropriate assistance to those who require wheelchairs due to health reasons, the request for wheelchair assistance must be communicated to BASRA during the booking of the Ticket and in any event until 48 hours before the Schedule Flight departure time through our free of charge line at +964 785 222 27 72. 
Passengers who will benefit from such services must also commence their Check-in process at the airport at least two hours before the Scheduled Flight departure time. A special Check-in service desk may be allocated for Passengers with reduced mobility, subject to the availability of the necessary facilities at the relevant airport. The services are provided to the extent healthcare services available at the relevant airport can accommodate requests and may result in extended Check-in, boarding and security screening time. Unless the request for such service is communicated until 48 hours before the Schedule Flight departure time, the service can only be provided subject to availability and may not be provided on time.
10.4.3.  Passengers with reduced mobility purchasing their Tickets through the Airport Ticket Sales Offices or Travel Agents must inform the agent of their wheelchair request appropriate to their needs during the purchase of the Ticket.
10.4.4.  The accommodation of wheelchair requests of our Passengers is limited by flight safety rules. In all BASRA Scheduled Flights a maximum of eight Passengers with reduced mobility traveling in a wheelchair can be carried.
10.4.5.  If you experience problems with long walks, climbing up stairs to enter the aircraft or move inside the cabin to be seated please make sure that we are notified of your special condition within the time limits prescribed in this Section. The correct information provided by you during the purchase of the Ticket or Check-in will help overcome delays and disruptions in terms of your access to the aircraft and your travel experience.
10.4.6.   Passengers traveling with non-battery powered and foldable wheelchairs must complete their Check- in at the airport Check-in desk and register their wheelchair for the Flight. Wheelchairs thus registered will be taken delivery during boarding for carriage in the aircraft’s cargo compartment, free of extra charge.
Passengers traveling with battery-powered wheelchairs need to make the following preparations before traveling with our aircraft. We do not carry liquid batteries on our Flights. Dry-battery or gel-battery-powered wheelchairs will be carried in the aircraft’s cargo compartment in a protective case, provided that the battery heads are secured to prevent short-circuit, e.g. battery terminals may be strapped, and that the wheelchair is firmly secured. The type and watt / hour (wh) information of the battery will be checked during check-in at the airport. The battery-powered wheelchairs will not be accepted to Flights due to safety reasons in casethe type and wh value do not meet the conditions or bear the information mentioned under the rules of “the Provisions for Dangerous Goods Carried by Passengers or Crew on BASRA Airlines Flights” regulated within the scope of 9.5.4.
The following rules apply for battery-powered equipment especially for those who are designed to be adjusted by the user:
a)      Following the removal of the batteries, wheelchairs can be carried as Check - in Baggage without any restrictions.
b)      Battery heads must be isolated (e.g. by taping over the polar heads) to prevent short-circuit.
c)      The batteries must be removed inside a protective sheet and should be kept free of damages. Batteries must be carried by the Passenger inside the cabin.
d)      The user must conduct battery removal in accordance with the valid instructions for the equipment.
e)      Passengers can only bring one spare battery not exceeding 300 Wh or two spare batteries not exceeding 160 Wh.
f)        Rules regarding the carriage of lithium batteries inside the cabin and the carriage of dangerous goods specified in Section 9.5.2. will apply to the carriage of lithium batteries. Please refer to the links provided in the relevant Section.
Pregnant Passengers
10.4.7.  Unless otherwise stated in this Section, pregnant Passengers are not required to present a doctor’s report to travel on BASRA Flights. Nevertheless, we strongly recommend all our pregnant Passengers to consult with their doctor before traveling by the air.
10.4.8.  BASRA does not admit pregnant Passengers with singular-pregnancy without complications after the lapse of 36 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 36th month of pregnancy. BASRA does not admit pregnant Passengers with multiple-pregnancy without complications after the lapse of 32 weeks of pregnancy. All Ticketed Flights must be flown before the end of the 32nd month of pregnancy.
10.4.9.  We strongly recommend all our pregnant Passengers having complications with their pregnancy to consult with their doctor before traveling by the air. Such Passengers who cannot present a doctor’s report permitting air travel and where there is reasonable doubt as to the declared expected birth date, the admission of the Passenger to our aircraft may be subject to a written release to be obtained from the Passenger.
10.4.10.                  Mothers and their children will not be admitted to our Flights within 48 hours following birth even if a doctor report permitting travel is submitted. Between 48 hours after birth until the end of the seventh day following birth, mothers and their children may be admitted to BASRA Flights based on a written doctor report permitting travel by air. For flight safety an adult Passenger can only accompany one infant during flight.
10.4.11.                  The doctor’s report permitting air travel for the relevant Passenger must conclude that “there are no concerns regarding travel by aircraft” for the relevant Passenger. Such report must be prepared no earlier than seven days before the Flight.
10.4.12.                  BASRA does not assume any responsibility for any loss arising during air travel due to a violation of the BASRA General Rules by pregnant Passengers. In these circumstances, the Passengers are responsible for the consequences of air travel on their health.
10.4.13.                  Pregnant Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by BASRA for reasons stated in this Section.
Passengers Dependent on Medical Oxygen Use
10.4.14.                  BASRA does not provide oxygen support to its guests except in emergencies. Guests who need medical oxygen during the flight shall not be admitted to the flight. BASRA can provide the necessary support only in medically urgent cases. BASRA accepts to carry our guests' empty oxygen cylinders with open valves as Check – in Baggage.
10.4.15.                  Passengers who would like to carry their portable oxygen concentrators with them will only be allowed to carry these items inside the cabin if the device is compatible with the standards accepted by BASRA and in exchange of a written declaration submitted by the Passenger regarding special terms applicable to the carriage of these devices. Passengers should contact the BASRA Call Center no later than 48 hours prior to their Flight’s departure to obtain information on limitations and the content of the declaration.
Anaphylaxis
10.4.16.    Passengers subject to anaphylaxis must inform the BASRA Call Center during Ticketing or warn the cabin attendant to prevent that the edible items they purchase on-board do not give rise to any allergic reactions. However, BASRA cannot guarantee and therefore cannot be held liable in case other passengers on flight consume any food/product to which the relevant passenger is allergic/food intolerant to during the flight and/or in case the relevant food particles spread in the aircraft through the ventilation system. These products / foods can be found in BASRA Café and can be offered and sold to our other passengers during flight. BASRA does not accept any liability for any allergic reaction and/or health problem that may occur in this regard. In case our passengers with allergies/food intolerance declare that they do want to proceed with the relevant flight under these conditions, the relevant passenger shall confirm that she/he accepts all liability in continuing with the flight. In case our passengers declare that they do not want to proceed with the flight under these conditions; the relevant flight will be canceled within the framework of our Ticket rules (for standard cancellations made in accordance with Ticket rules, the statements in 5.1. General Information on Ticket Changes and Cancellations will apply) however if our passengers submit their health report that proves their allergy and/or shows that joining the flight will pose a risk via Contact Us (https://www.basraairlines.com ) or by mail to our Company address, the amount deducted as per our Ticket rules will be refunded..
Diabetes
10.4.17.   Passengers subject to diabetes must keep sufficient amount of insulin for their travel time. Insulin and diabetes needles can be carried in Cabin Baggage. The use of diabetes insulin pens is allowed provided that they comply with limitations regarding the carriage of liquids on board, that they are accompanied with the relevant medical documentation and that they are declared at the security control. We also recommend Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary.
Passengers on Medication
10.4.18.  Passengers subject to a chronic disease must keep sufficient amount of medication for their travel time. All medication must be kept in their original bottles or boxes with clearly identified tags. We recommend all Passengers on medication to keep spare medication in their Check-in Baggage as a precaution in case the medicines they carry on-board are lost or otherwise rendered unusable. We also recommend that all medication that needs to be taken on board or immediately after a flight is kept in your Cabin Baggage or Underseat Bag together with the prescriptions for them. We advise Passengers on prescribed medication to have their prescriptions with them for confirmation, if necessary.
10.4.19.                  Our cabin staff do not have the means to keep your medicines at a specific temperature inside the cabin. Passengers who need to keep their medicine in cool temperatures will be admitted to carry their own cold bags or vacuumed thermos to preserve such medicine. Passengers must consult with their pharmacists to understand how best they can preserve their medication.
10.4.20.                   Sharp objects properly sheated or otherwise packed to prevent piercing through the cover and packages containing liquids above 100 milliliters must be carried in Check-in Baggage.

11.1. Refusal of Carriage for Health Reasons 
11.1.1.    BASRA reserves its right to deny Passengers to its Flights in the following circumstances, considering the Passenger’s health conditions and the well-being of other Passengers and staff or flight safety and flight security. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by BASRA for reasons stated in this Section.
a)      Passengers who require medical attention or who need to use medical equipment, treatment or system incompatible with the flight or operated by pressured or squeezed air, electricity or pneumatic force, during the Flight.
b)      Passengers who experience asthma crisis or acute respiratory failure immediately before the Flight.
c)      Passengers for whom travel by air may create a life-threatening risk and thus require special medical treatment during the Flight.
d)      Passengers whose condition may lead to the diversion of the flight or death on board.
e)      Passengers who are in the contagious stage of their disease and who fail to present a medical report evidencing that the disease is at a non-contagious stage.
f)       Passengers performing actions that may negatively affect the well-being, health and physical integrity of other Passengers and/or staff members or whose health or physical condition may threaten flight safety, flight security or the punctual operation of the Flight.
g)      Passengers who require personal care and who fail to meet their personal needs such as nourishment and toilet use and who are traveling without an accompanying person.
h)      Passengers with reduced mobility subject to restrictions set out in Sections 10.4.2, 10.4.3 and 10.4.4.
i)        Pregnant Passengers, infants and mothers who will not be allowed to fly as per the restrictions set out in Sections 10.4.9, 10.4.10 and 10.4.11.
j)        Passengers with limbs or parts of their body encased in plaster who will travel for two hours or less within the first 24 hours of plaster use and Passengers with limbs of parts of their body encased in plaster who will travel for more than two hours within the first 48 hours of plaster use.
11.2. Refusal of Carriage for Reasons for Flight Safety or Flight Security 
11.2.1.    BASRA reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of BASRA, BASRA passengers, BASRA employees, as well as its service providers and their employees. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by BASRA for reasons stated in this Section.
11.2.2.    Passengers are required to comply with the provisions of the law and applicable international treaties to which Iraq is party and the instructions of the carrier and are further obliged to refrain from any actions that may harm life and property or the discipline and order of the flight. The commanding officer of the flight is authorized to take precautions to ensure safety and order inside the aircraft and for this purpose order and instruct Passengers, staff and other people inside the aircraft and to offload them if necessary. The commanding officer is also authorized to take the necessary measures in life or property threatening situations where loss may occur in case of delayed response, keep people under custody until security forces may intervene, search people and their belongings, confiscate items that are used or attempted to be used for a crime or misdemeanor on board and engage other staff members for these purposes.
11.2.3.    Republic of Iraq is party to the Convention on Offences and Certain Other Acts Committed on Board Aircraft concluded at Tokyo on September 14, 1963. In accordance with the terms of this treaty, the commanding officer may perform an emergency landing in any contracting state and offload and deliver people who commit to actions in violation of applicable penal laws or with the potential to endanger the security of the people and their belongings on board or otherwise disrupting discipline on board, to the security forces of this state.
11.2.4.    As a carrier engaged in air transportation, BASRA is required, under Iraq law and the laws of other jurisdiction where it carries out its operations, to take measures, through document control, to prevent the carriage of people who fail to fulfill the necessary requirements to enter a state or have transit passage through a state. These regulations do not oblige BASRA to ensure that the Passengers travel with the necessary travel documentation; however, necessitates the implementation of certain measures to minimize violations. BASRA may refuse carriage as part of the said measures.
11.2.5.    The following circumstances and actions by the Passengers may result in being denied boarding to or being offloaded from BASRA Flights:
a)      If the Passenger cannot prove that he or she is the person named on the Ticket.
b)      Circumstances where the Ticket is obtained in violation of the law, issued by an unauthorized person other than through any of the BASRA Communication Channels or a Travel Agent or in situations where there is suspected unauthorized or fraudulent credit card use as per Section 4.6.4.
c)      If the Passenger cannot present the necessary travel documents needed for the flight or arrival destinations (e.g. passport, residence permit, visa) or where the Passenger otherwise fails to meet the requirements of transfer or arrival jurisdictions.
d)      Circumstances necessitating the refusal of the carriage of the Passenger due to the applicable law in the jurisdictions of departure, arrival or overflight.
e)      Circumstances where the necessary care required by the Passenger’s actions, age, physical or mental condition cannot be provided, and the condition of the Passenger constitutes a risk of loss against other people or property or otherwise causes disturbance for the other Passengers.
f)       If the Passenger’s actions constitute risk against other Passengers or the staff, property or flight safety and flight security due to the Passenger’s intoxication by alcohol or medication.
g)      If the Passenger insists on disregarding the rules determined by the carrier including the provisions relating to flight safety and flight security in the BASRA General Rules or the clear instructions and warnings of the authorized staff members, including cabin staff.
h)      Other circumstances justified by the need to ensure flight safety and flight security.
11.2.6.    BASRA reserves its right to have recourse to the Passenger for any loss incurred due to the circumstances described in this Section. BASRA is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from BASRA.
11.3. Inadmissible and Deported Passengers 
11.3.1.    Passengers who are denied entry into a country during their travel on BASRA Flights (INAD – Inadmissible Passengers) and Passengers who entered a country but who are deported by the authorized bodies of the relevant state can travel on BASRA Flights subject to the special rules specified in this Section.
11.3.2.    Deported Passengers will only be allowed on BASRA Flights with accompanying people. BASRA may apply additional restrictions or rules for Passengers under custody or sentence in terms of the number of such people to be carried on board and the necessary number of accompanying people, on grounds of flight safety and flight security.
11.3.3.    BASRA may refuse the carriage of INAD or deported Passengers in case such carriage may constitute a threat against other Passengers on board, on grounds of flight safety and flight security.
11.3.4.    INAD passengers may be carried with or without accompanying people based on the request of the relevant administrative body or the discretion of BASRA in consideration of flight safety and flight security.
11.3.5.    BASRA will accept INAD and deported Passengers with accompanying people on board its Flights, if:
a)      The authorized body responsible for the INAD or deported Passenger has submitted to BASRA all information and documentation for these Passengers, the relevant Flight for carriage, the number of INAD and deported Passengers to be carried, the reason for being INAD or deported, information on the accompanying people and all other documents necessary for flight safety and flight security at least 24 hours before the Scheduled Flight departure time; and
b)      All document approval and consents necessary for the transfer of INAD or deported Passengers have been obtained by the authorized body responsible for the INAD or deported Passenger.
11.3.6.     If BASRA is requested by the authorized border control units to return a Passenger due to his or her non-admission to any transfer points or the final point of destination, in accordance with the applicable law, the Transportation Fare necessary for such transfer will be collected from the Passenger. BASRA is authorized to deduct any such receivables from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from BASRA. BASRA will not refund any payments made by the Passenger for transportation made until the point where admission is refused. In such circumstances, BASRA may also cancel the contract of carriage for the remaining Flights on the Ticket and the Passengers may lose all their rights and claims for these Flights. Passengers will not be entitled to any rights other than those available for the relevant Ticket in the event they are denied boarding by BASRA for reasons stated in this Section.     
11.3.7.    BASRA reserves its right to have recourse to the Passenger for any loss incurred due to the Passenger’s failure to comply with the applicable law of transit or arrival or the instructions of the authorized officials of the relevant state, including any administrative fines imposed on BASRA. BASRA is authorized to deduct any such losses from payments made by the Passenger in respect of Ticketed but unused Flights or other products and services purchased from BASRA.
11.3.8.    Passengers are obliged to comply with the applicable law of the jurisdictions of departure, arrival and overflight and the provisions of the BASRA General Rules developed in this respect. Passengers will bear responsibility for all losses arising from their violation of the said rules. BASRA does not accept any responsibility for any losses or damages due to the Passenger’s non-admission to a jurisdiction or their deportation from any jurisdiction.

12.1. Traveling with Pets and General Limitations 
12.1.1.    Carriage of pets on BASRA Flights is a Special Service that is subject to extra charge. BASRA only allows the carriage of cats, dogs and birds on domestic Scheduled Flights and cats and dogs on international Scheduled Flights
12.1.2.    Pets are only admitted to BASRA Flights if they are older than 12 weeks (three months). Pregnant pets, infant cats and dogs feeding on their mother’s milk and their mothers will not be admitted to BASRA Flights.
12.1.3.    BASRA allows the caged carriage of pets inside the cabin for pets whose weight does not exceed eight kilograms (PETC) together with the cages or travel bags of maximum dimensions of 32 cm x 32 cm x 50 cm and in the ventilated cargo compartment only in domestic Scheduled Flights flights for pets who weigh more than eight kilograms (AVIH). Special Services for the carriage of pets are subject to the Special Service fee tariff referred to in Section
9.4.2. Please refer to additional rules applicable to the pets who are not allowed to travel in the cabin (AVIH) in 12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin.
12.1.4.   AVIH pets are only allowed on domestic Scheduled Flights. Therefore, carriage of AVIH pets is not allowed in international flights and 12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin are not applied within the context of international flights. Passengers are responsible for complying with any legal requirements applicable at the point of departure, arrival, transfer or transit travel for the carriage of (PETC or AVIH) departing from the said destinations.
12.1.5.    All pet carriage requests (PETC or AVIH) must be communicated through the BASRA Call Center or Travel Agents.
12.1.6.    The cages to be used for PETC carriage inside the cabin must not exceed the dimensions of 32 cm x 32 cm x 50 cm. A maximum of two cats, two dogs or two birds can be carried in a single cage, provided that the pets traveling together are two siblings from the same mother or the mother and a child.
12.1.7.    Passengers must carry the health certificate, vaccination card and the identification of their traveling pets with them. Passengers who are traveling with their pets to the European Union member states must also carry a pet passport with them. Pets’ all vaccinations shall be completely done. Particullay, in case required, pets’ rabies and mixed shall be done within one year prior to Flight. In addition to these obligations, there may be an import license/chip requirement for Passengers’s pets according to the rules and practices of the relevant country of arrival, in this context, Passengers are responsible to travel with their pets in accordance with the rules of the country of arrival. There is no chip requirement in domestic flights. Passengers are responsible for having the necessary documents and fulfilling the relating obligations for the carriage of their pets and BASRA does not assume any responsibility as to the correctness or completeness of the necessary documentation for Passengers’ traveling pets.
12.1.8.     Passengers are obliged to ensure their compliance with the non-commercial pet transportation and admission rules of their country of destination before their Flight. Please review the legal requirements for travel section on the BASRA Website for more information regarding limitations notified to BASRA by the relevant authorities. Pets who fail to fulfill the requisite criteria referred to in the relevant Section will not be admitted to the Flight. BASRA does not admit any responsibility in connection with the refusal of entry of any pets in the country of arrival for any reason.
12.1.9.     BASRA reserves its right not to allow pets on board for valid reasons. Pets must be healthy, non-threatening, clean and free of odor. Whenever there is doubt as to the fulfillment of these conditions, especially if the pet is disturbed, aggressive, sick, too old or too young and this constitutes a risk, the authorized staff may not allow the pet on our Flights.
12.1.10.  The carriage of pets accompanying visual and hearing-impaired passengers to guide them (“Guide Animals”), is allowed inside the cabin, for free of charge, without being subject to the service fees stated under Article 9.4.2. The Guide Animals, if accepted for flight, shall travel on the ground near the accompanying passenger, without a need of cage. In addition to the documents required for Pets, the documents indicating that these animals are in the status of Guide Animals must be submitted separately. Guide Animals are subject to all restrictions and rules concerning the transport of Pets, excluding the rules specified under this article. 
12.1.11.  Passengers travelling with a PETC are not allowed to sit in Exit or XL seats.
12.1.12.  Passengers under or having 12 years old, may not travel alone with PETC. 
12.2. Special Rules for Large Pets (AVIH) that are not Admitted Inside the Aircraft Cabin 
12.2.1.     The carriage of AVIH pets is only allowed in domestic Scheduled Flights and North Cyprus flights. Carriage of AVIH pets is not allowed in international flights.
12.2.2.     If the weight of the pet and the transportation cage exceeds eight kilograms (AVIH), the pet can only be carried in the ventilated cargo compartment of the aircraft. These pets (AVIH) are divided into two categories:
a)      AVIS (AVIH Small): comprises AVIH with a weight between eight and 15 kilograms.
b)      AVIB (AVIH Big): comprises AVIH with a weight above 15 kilograms.
12.2.3.    The cage in which the AVIH pet is to be carried must be provided by the Passenger. The cages should conform with the dimensional restrictions, ready for transport, locked and secured. Passengers must control the lock on the cage before delivering their pets during Check-in. The spacing between cage bars should not be too wide.  Cages that do not conform with the rules set out below will not be admitted for transportation. Please click here for sample visuals of cages for pets to be carried in the cargo hold.
a)      General Instructions for Carriage

• Locks on the cage must be made of iron, strong and secured.
• The cage must provide adequate ventilation.
• The cage must be constructed of easily portable material.

b)      Ventilation

• The cage must allow for adequate ventilation and must have openings on three sides for the pet to breathe.
• Pets must be healthy, non-threatening, clean and free of odor.

c)      Safety

• The cage must be large enough to accommodate the pet to easily stand up, lay down and turn around.
• Inner surface of the cage must be made of soft layer that will not harm the pet. The outer surface of the cage should be safe and should not be made of sharp, hard and incisory material.
• The cage must be secured and properly locked to prevent opening from the inside or from the outside, penetration of foreign objects from the outside and to secure the pet inside.

d)      Wellbeing and health of pets

• The cage must be clean, disinfected and sterilized. The Passenger is responsible to ensure these standards.
• The compartment where the cage is loaded must be as quiet and dark as possible.
• The authorized staff may recommend applying tranquilizers for pets who show any signs of distress or aggressiveness during Check-in.

e)      Food and nutrition

• The pet must have sufficient food and nutrition for possible delays and disruptions in transportation.
• The Passengers are responsible for providing the necessary food and nutrition for the pet during the Flight. A sufficient amount of food and water must be available inside the cage.