Ticket Change and Cancellation Rules

1.1.     Please review the charts on Ticket Change and Cancellation Rules in Sections 5.6 and 5.7. Besides the transaction charges, deductions and refund conditions stated in this Section for all Ticket change (reissue) and Ticket cancellation (refund) transactions, any difference between the applicable fare classes of the Ticket price arising from reissue transactions will be separately collected. Special reissue and refund rules will apply for Tickets issued under the Business Package. Special rules applicable to Free Cancellation specified in 3.2. Ancillary Products and Services are valid whenever this product is separately purchased.
1.2.    Refunds will only be made to the credit card and the holder of the credit card used for payment, by the issuing channel for the Ticket.
1.3.    If you purchased your Ticket from the Basra Airlines Website, Basra Airlines Mobile Applications, Basra Airlines Call Center or Airport Ticket Sales Offices, you can carry out your reissue and refund transactions online under the “Manage Flight” tab on the home page screen by entering your PNR number and last name information through any of the on-line sales channels indicated above. If you purchase your Ticket from a Travel Agent, you can carry out your reissue and refund transactions through the sales channel of your original booking. Reissue and refund rules indicated here are also valid for Tickets purchased from a Travel Agent. However, service fees may separately be applied by the Basra Airlines Call Center and Travel Agents for reissue and refund transactions.
1.4.    When you apply to Airport Ticket Sales Offices to carry out your reissue and refund transactions, you will be asked to present the credit card used for payment and a photo identification (passport, national identification, driver’s license or family record book – Marriage/Family) together with your E-Ticket.
1.5.    The rules indicated in specific cancellation, refund and termination of carriage provisions in this Section will prevail over general refund rules. Special reissue and refund rules will apply for Tickets issued under the Business Package.
1.6.    Rules regarding the transfer or refund of the Special Services booked for your original flight in case of any reissue or refund will apply as set out in the relevant provisions in this Section.
1.7.  The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. Any difference between the Transportation Fare of the new ticket and the amount remaining after the deduction made from the Transportation Fare of the old ticket will be separately collected in reissue transactions. In case a reissue is made to a Ticket class with a lower fare, you will not be entitled to any reimbursement. When a reissue is made, Tickets purchased in the form of Advantage or Business Packages, the Package content will be cancelled, and any Package price difference will be refunded to you. Installment Fee charged in Ticket purchased with installments is reflected in Cancellation and Change of the Ticket.
1.8.      Passengers who claim refund within the two hours prior to or after the Scheduled Flight departure time are no-show passengers. No-show Passengers may not change their Ticket. In cancellation of Ticket, no-show passengers are not entitled to any refund in terms of Base Fare, Fuel Surcharge, Check-in Fee or Service Fee. Only Airport Taxes will be refunded to no-show passengers. If you purchased your Ticket from the Basra Airlines Website, Basra Airlines Mobile Applications, Basra Airlines Call Center or Airport Ticket Sales Offices, you can submit your refund request online under the “Manage Booking” tab on the home page screen by entering your PNR number and last name information or through the “Contact Us” tab on the home screen, on a no-charge basis. If you purchased your Ticket from a Travel Agent, you can submit your refund claims to the Travel Agent booking your Flight, or you can contact us through the “Contact Us” tab on the home screen on a no-charge basis. Upon receipt of your request, the refund amount you are entitled to will be calculated and your claim will be answered within a maximum time of 30 days.
1.9.    Conversion of Tickets to open-ended Tickets will be treated as a reissue transaction.
In the event of cancellations for Tickets purchased through payments in installment, the refund will be paid back to the credit card used for the original transaction, again, in installments. Installement Fee or Bank/Credit Comission Fee charged  in Ticket purchased with installment is reflected as penalty amount in Cancellation and Change of the Ticket.
1.10     In the event of cancellations for Tickets purchased through payments in installment, the refund will be paid back to the credit card used for the original transaction, again, in installments. Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket.

2.1.    Whenever a Passenger is entitled to a free reissue, cancellation, or refund in accordance with the regulations on the Rights of Passengers Traveling by Air published by IRAQ CIVIL AVIATION in connection with the former, the transactions will be carried out in accordance with the applicable law.
2.2.     Refunds for the Flights falling in the scope of this Section 5.2 and for Basra Airlines flights connecting with these flights on the same date can be claimed at any time during the validity of the Ticket. The refund for the next connecting Flight will be declined if the Passenger flew with the connecting Flight. Reissue and refund rules will apply for any other Flights covered by the Ticket that are not subject to any flight disruption.

3.1.    Basra Airlines reserves the right to cancel bookings and Tickets and to terminate the Contract of Carriage in any event that constitutes a just cause for maintaining flight safety and flight security, or for the protection of the personal well-being and property of Basra Airlines, Basra Airlines passengers, Basra Airlines employees, as well as its service providers and their employees.

4.1.   If you purchase your Ticket from the Basra Airlines Website or through Basra Airlines Mobile Applications, and if you change or cancel your Ticket through the said channels, no transaction charge will apply provided that the change or cancellation is made within three hours of ticket issuance and more than 24 hours remain before the flight departure time. No penalty-free change or cancellation rights will be granted within the last 24 hours prior to the flight.
4.2.    If you purchase your Ticket from the Basra Airlines Call Center, through an Airport Ticket Sales Office or a Travel Agent, and if you change or cancel your Ticket through the said channels, no transaction charge will apply provided that the change or cancellation is made within three hours of ticket issuance and more than 24 hours remain before the flight departure time. No penalty-free change or cancellation rights will be granted within the last 24 hours prior to the flight.
4.3.    Please note that service fees may separately be applied for reissue transactions made through the Basra Airlines Call Center and Travel Agents.
4.4.   Specific times following the ticket purchase, determined for free of charge changes and reissue and refund rules, shall be calculated by taking into account the date and time of the first Scheduled Flight under PNR records, in relation to all transactions to be made in case there is more than one Schedules Flights existing under one PNR.  
4.5.    The special rules stipulated in this section are not valid and do not apply for PNRs under a group reservation booking.  
4.6.    In the event that the passenger does not participate in the flight, the airport tax refund will only be returned to the passenger themselves or to a bank account belonging to the passenger within 1 year from the date of the ticket purchase.

5.1.    Your refund request will be processed for payment at the close of business by the operating banks unless your account/credit card is suspended or revoked.
5.2.    For reissue/refund transactions carried out on the Basra Airlines Reservation and Sales System, an automatic payment message will be communicated to the relevant banks’ points of sale. The payment of the transactions accepted by the banks will be reflected on your credit card balance following approximately two to three days if the credit card is issued by a Iraqi bank and approximately three to seven days if the credit card is issued by a bank operating in another jurisdiction, and in any event, after the close of business on the date when the reissue/refund transaction is carried out. If reissue/refund is made on the same date of the original transaction the banks do not accept automatic refunds. Therefore, the refunds you are entitled to will be carried out by Basra Airlines manually on the following business day (excluding weekends and official holidays). Refunds cannot be made to bank (ATM) cards and will therefore be made to the bank account information to be requested from and to be provided by you by way of wire transfer. The time required to reach you to retrieve the necessary information and to process your transaction on queue may affect the time in which you receive your refund payments.
5.3.    If the credit card where refund will be made is suspended or revoked, or if there is a period of six months between the original purchase and the reissue/refund transaction, virtual point of sales systems cannot be used to make refunds and payments will therefore have to be made through manual wire transfer. The timing of the transaction may vary for the reasons stated above.

6.1. The following prices and rules apply to domestic Scheduled Flights that are not otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Package.

• The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. For standard changes and cancellations made in accordance with Ticket rules the statements in 5.1. General Information on Ticket Changes and Cancellations will apply.  In transactions concerning ticket change, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged.
• In case of cancellation and change of Tickets issued under the Business Package, the rules stated in this footnote apply for 1 (one) time only.   
• The transaction charges indicated in the chart above will not apply for cancellation and change until 24 hours before Scheduled Flight departure time of Tickets issued under the Business Package. 
• In case of Ticket cancellation, the Transportation Fare will be fully refunded, except for the Service Fee. In transactions concerning Ticket change for Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged. 
• That being said, in case of Ticket change concerning Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is lower than the total Transportation Fare for the initial Scheduled Flight, the price difference will not be refunded.   In case of cancellation and change requests when there is less than 24 hours before the Scheduled Flight departure time concerning Tickets issued under the Business Package, only the Airport Taxes component of the Transportation Fare will be refunded. 
• In case of Ticket change when there is less than 24 hours before the Scheduled Flight departure time, the Transportation Fare of the new ticket will be charged. 
  Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket in any event. Presented below to your attention is the table summarizing the rules governing the cancellation and change of Tickets within the scope of the Business Package in relation to the remaining time to the departure time: Footnote (2).1 Business Package Table
• Fuel Surcharge is non-refundable in the event of cancellation of Tickets under the Light, Value, Flex and Business Packages. For Ticket changes, if the reissue is made 24 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 24 hours to the flight, Fuel Surcharge is non-refundable.
• In all non-refundable reissue and refund transactions Taxes and in reissue and refund transactions made at least 24 hours to the flight Check-in Fee constitute an exception and will be refunded to the Passenger.
• In case of a change or cancellation of domestic Scheduled Flight Tickets including a domestic connecting flight, the rules above apply separately to each flight segment included in the Ticket.
• The Service Fee component of the ticket corresponding to the ticketing service is non-refundable for all Ticket change or cancellation transactions.

5.7.1. The following prices and rules apply to international Scheduled Flights that are not
Otherwise indicated to be subject to free change or cancellation. Special rules indicated in Note 2 below the table will apply for reissue and refund of Tickets under the Business Package.

1)    The Transportation Fare is composed of (a) Base Fare, (b) Fuel Surcharge, (c) Airport Taxes, (d) Service Fee. For standard changes and cancellations made in accordance with Ticket rules the statements in 5.1. General Information on Ticket Changes and Cancellations will apply. In transactions concerning Ticket change, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged.
2)    In case of cancellation and change of Tickets issued under the Business Package, the rules stated in this footnote apply for 1 (one) time only.   The transaction charges indicated in the chart above will not apply for cancellation and change until 24 hours before Scheduled Flight departure time of Tickets issued under the Business Package. In case of Ticket cancellation, the Transportation Fare will be fully refunded, except for the Service Fee. In transactions concerning Ticket change for Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is higher than the total Transportation Fare for the initial Scheduled Flight, the price difference will be charged. That being said, in case of Ticket change concerning Tickets issued under the Business Package, if the total Transportation Fare for the new Scheduled Flight is lower than the total Transportation Fare for the initial Scheduled Flight, the price difference will not be refunded.   In case of cancellation and change requests when there is less than 24 hours before the Scheduled Flight departure time concerning Tickets issued under the Business Package, only the Airport Taxes component of the Transportation Fare will be refunded. In case of Ticket change when there is less than 24 hours before the Scheduled Flight departure time, the Transportation Fare of the new ticket will be charged.   Installment Fee charged in Ticket purchased with installment is reflected in Cancellation and Change of the Ticket in any event. Presented below to your attention, is the table summarizing the rules governing the cancellation and change of Tickets within the scope of the Business Package in relation to the remaining time to the departure time: Footnote (2).1 Business Package Table
3)    Fuel Surcharge is non-refundable in the event of cancellation of Tickets under the Light, Standard Package. For Ticket changes, if the reissue is made 2 hours or more before the flight, Fuel Surcharge is fully refundable. If there is less than 2 hours to the flight, Fuel Surcharge is non-refundable.
4)    All reissue and refund charges and amounts will be converted to local currency for Scheduled Flights involving a point of origin or destination in IRAQ. 
5)    Applies only for the domestic connecting leg for international flights. International Flights Ticket Change and Cancellation Rules will apply to the international leg. Domestic Flights Ticket Change and Cancellation Rules will apply to non-connecting domestic flights or domestic flights with domestic connections
6)    Applies only for the international connecting leg of tickets with international connecting flights. International Flights Ticket Change and Cancellation Rules will apply to the first international leg as well as all non-connecting international flights.
7)    The Service Fee component of the ticket corresponding to the ticketing service is non-refundable for all Ticket change or cancellation transactions.

8.1.    The following rules apply to the transfer or refund of Special Services booked for all domestic and international Scheduled Flights where the Ticket is subject to reissue or refund.

1)    The service can be transferred to the new flight only if there is 24 hours or more to the Scheduled Flight departure time for the new flight. Otherwise the service will not be transferred and a refund for the service will be made.
2)    The service can be transferred to the new flight only if there is 24 hours or more to the Scheduled Flight departure time for the new flight. Because the order for the original flight cannot be cancelled, the MY MEAL service fee for the new Scheduled Flight will be charged to the Passenger.

8.2.    The following rules apply to the transfer or refund of Package content comprising Seat Selection, Checked Baggage Allowance, MY MEAL and other Special Services booked for all domestic international Scheduled Flights where the Ticket is subject to reissue or refund. In addition to the rules set out below, reissue and refund rules indicated in 5.6. Domestic Flights Ticket Change and Cancellation Rules and 5.7. International Flights Ticket Change and Cancellation Rules will apply.

1)    Only offered for sale on Scheduled International flights. Check -in Baggage and Cabin Baggage allowances in other packages can be purchased separately and added to the flight.
2)    If the seat purchased on the relevant flight is not available, seat selection cannot be transferred. Our passengers will be guided to the selection of a new seat. In cases where the catering service cannot be transferred, the passenger will be guided to the selection of a new catering selection. If the passenger does not select until 24 hours before flight, the first available Basra Airlines Ancillary Product and Service will be automatically assigned to the passenger